Library Assistant I - Computing Center

New Britain Public Library; New Britain (CT); On-site; USD 10,000 - 60,000; Part time

Job summary

An established community resource seeks a Library Assistant I to join their dedicated team. This part-time position offers a unique opportunity to engage with the public, providing essential support and fostering a welcoming environment for library patrons. The role involves a blend of clerical duties and customer service, ensuring that visitors receive friendly and effective assistance. Ideal candidates will possess strong communication skills, a passion for helping others, and proficiency in computer systems. Join a diverse and inclusive workplace where your contributions will make a meaningful impact on the community.

Qualifications

• High school diploma or GED required.
• Preferred experience in clerical or library work.

Responsibilities

• Provides excellent customer service and fosters a welcoming atmosphere.
• Assists patrons with technology and library systems.
• Handles clerical tasks and enforces library conduct.

Skills

Customer Service Skills

Clerical Skills

Computer Proficiency

Language Proficiency (Polish, Spanish)

Education

High School Diploma or GED

Tools

Google Workspace

Microsoft Suite

Job description

Reports to: Head of Adult Services

Starting Salary: $16.35 per hour

Schedule: Part-time 20 hour-per-week union position, including at least one evening per week and alternate Fridays and Saturdays.

Position Summary: The Library Assistant I performs a wide range of on-desk entry-level clerical and manual library functions. Work involves frequent patron contact; requires use of automated library systems for various clerical tasks. As assigned, performs off-desk duties.

Qualifications:

High school diploma or GED. Preferred experience/skill includes clerical or library work, including computer systems, and/or language proficiency in Polish, Spanish or other language spoken by patrons.

Excellent customer service skills and an ability to effectively interact with a diverse community. Effective verbal and written communication skills.

Proficiency in computers and office equipment, including excellent keyboarding skills. Strong understanding of Google Workspace and the Microsoft Suite.

Requires attention to detail and ability to do tasks of a repetitive nature.

Responsibilities:

• Provides excellent customer service by fostering a welcoming library atmosphere, greeting community members, and responding to user requests with friendly, helpful support.
• Communicates clearly and patiently to assist users of all experience levels in the basic operation of technical equipment and software.
• Assists patrons with logging onto computers using the library's registration system.
• Promptly reports technology issues to the Computer Technician or manager.
• Handles a variety of clerical and technical tasks in the assigned area, including retrieving materials as needed.
• Enforces the Library Code of Conduct.
• Other tasks as assigned.

The New Britain Public Library is an equal opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment for all our employees.