Library Assistant, East Brookfield Public Library (East Brookfield)

Massachusetts Board of Library Commissioners; East Brookfield (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in public service is looking for a part-time Library Assistant to join their dynamic team. This role is pivotal in providing exceptional customer service at the circulation desk while assisting patrons of all ages with various library resources. Candidates will demonstrate how to navigate self-service options, ensuring a seamless experience for library visitors. The position requires attention to detail and the ability to work in a busy environment. If you are passionate about supporting your community and enjoy working in a vibrant library setting, this opportunity is perfect for you!

Qualifications

• Experience in providing excellent customer service.
• Detail oriented with the ability to learn library classification.

Responsibilities

• Direct patron service in person and via telephone.
• Demonstrating self-service options and library resources.

Skills

Customer Service

Microsoft Office

Online Searching

Detail Orientation

Dewey Decimal Classification

Education

High School Diploma or equivalency

Tools

Evergreen ILS

CWMARS Online Catalog

E-reader Devices

Job description

Library Assistant, East Brookfield Public Library (East Brookfield)

Library Assistant, East Brookfield Public Library

The East Brookfield Library seeks candidates to fill a part-time Library Assistant position.
This is a public facing position at our circulation desk which also reshelves materials, pulls ILL’s, and does other duties as assigned by the Library Director. Candidates must be available to work on Saturdays 9:00-1:00; other substitute hours will not exceed 19 per week.

Primary Responsibilities

1. Direct patron service in person, via telephone, to patrons of all ages, abilities, and backgrounds.
2. Demonstrating to patrons how to use self-service options including using their online library account, library apps, printing, downloading e-books & e-audiobooks, and other library resources.

The work is detail oriented. The job involves standing and walking; we do have a ramp if you are unable to walk steps. Other responsibilities may be assigned.

Qualifications

Required Qualifications:

1. Experience in providing excellent customer service.
2. Excellent with personal computers including Microsoft Office, online searching, Internet/browsers including Chrome, email, printers, smartphones, telephones, and copy machines.
3. Detail oriented with an ability to learn and use the Dewey Decimal Classification.
4. Must be able to lift a minimum of 15 pounds, stand for up to 3 hours, repeatedly bend and stoop to reach shelves, and work under very noisy conditions for up to 1 hour (during our children’s programs).
5. Must be available to work Saturday 9 to 1.
6. Ability to pass a criminal records (CORI).
7. High School Diploma or equivalency; those without are still welcomed to apply and will be screened for the position.

Preferred Qualifications:

1. Previous working or volunteer experience in a public library.
2. Experience with Evergreen ILS and/or the CWMARS online public access catalog, or the ability to learn it and capable of taking notes if needed to learn the system.
3. Experience with downloadable and streaming media, apps, and e-reader devices.
4. Current public library patron and supporter.
5. Experience with arts & crafts, marketing, event planning, or social media.

Full/Part Time

Part Time

Salary

$15.50/hour

Salary Notes

Will not exceed 19 hours per week

Closing Date

Until filled

How to Apply

To be considered for this position, submit a cover letter to the Library Director Carolann MacMaster, MLIS at [e-mail]. Resumes are not required but are happily accepted. Email applications are strongly preferred. Review of applications will commence immediately. Previous applicants are welcome to apply.

Posted

2025-04-14