Library Assistant - Central Square Branch

City of Cambridge; City of Rochester (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading library in Rochester seeks a Library Assistant to provide exceptional customer service, manage circulation, and assist patrons with technology. The role requires strong communication skills and a commitment to diversity and inclusion. Ideal candidates will have a high school diploma, with a bachelor's degree preferred. The position involves various clerical tasks and participation in outreach activities.

Qualifications

• High school diploma or equivalency required.
• Bachelor's degree and library experience preferred.

Responsibilities

• Provide customer service and assist patrons with technology.
• Manage circulation and perform clerical duties.
• Promote library services and assist with programming.

Skills

Customer Service

Communication

Problem-Solving

Teamwork

Education

High School Diploma

Bachelor's Degree

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES : Under minimal supervision, provides outstanding customer service to diverse patrons of all ages and performs circulation, programming, reader's advisory and clerical duties in all areas of unit.

• Deliver exceptional and engaging service to the public.
• Perform circulation and patron account management duties.
• Assist patrons in locating books and information and in using a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
• Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
• Monitor public areas of library.
• Promote library services and may participate in outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
• Perform data entry, record editing, and other clerical tasks.
• Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives.
• May assist with special projects and coordinate daily tasks of unit.
• Other duties as required for the good of the Library.

MINIMUM REQUIREMENTS :

Education and Experience : High school diploma or high school equivalency is required. In exceptional instances, specialized education, training and / or experience may be substituted for part or all of the required elements.

Knowledge, Skills and Abilities :

• Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
• Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
• Strong customer service skills and commitment to public service.
• Ability to work with a diverse population in an urban setting.
• Effective communication, interpersonal skills, and a positive attitude.
• Sound judgment and problem-solving skills, including the ability to handle unexpected situations.
• Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
• Knowledge of urban public library concepts and techniques, literature and media, digital resources, and current technology.
• Ability to operate library computers, equipment, software and systems.
• Knowledge of developmental principles, materials and current issues related to serving target audiences.

PREFERRED REQUIREMENTS : Bachelor’s degree from a recognized college or university is desirable. Experience working in public libraries or other community settings is desirable. Fluency in a language in addition to English is desirable.

PHYSICAL DEMANDS : Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Ability tooperate standard office equipment;transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp;carry baskets of materials weighing up to 30 pounds;pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels;communicate effectively and exchange accurate information with coworkers and members of the public, read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT : Works in assigned area, including office areas, training rooms, library locations, as needed. Normal office exposure to noise, stress and interruptions.

SCHEDULE : The work week is 30 hours assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be :

• Monday (or off for Saturday) : 9 : 30-2 : 30
• Tuesday : 9 : 30-2 : 30
• Thursday : 1 : 00-6
• Friday : 9 : 30-6
• Every third Saturday : 9 : 30-2 : 30 (Saturday rotation #3)

REQUIRED DOCUMENTS :

Please upload the below documents to complete your application :

• Resume

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