Liability Claims Specialist

AppleOne Employment Services; Kansas City (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

AppleOne Employment Services in the Kansas City metro area is seeking a Liability Claims Specialist to oversee commercial general liability and commercial auto liability claims from intake to closure. You will collaborate with branch teams, third-party administrators, defense counsel, and internal partners to guide investigations and develop cost-effective resolutions.

The role emphasizes ownership, relationship building, and strategic claim oversight, with opportunities to expand knowledge

Qualifications

• Five years of insurance experience with hands-on CG liability claims.
• Experience with multi-line commercial claims, including auto liability.
• Strong communication and organizational skills; ability to coordinate with diverse partners.

Responsibilities

• Oversee GL and auto liability claims from intake through closure.
• Coordinate strategy with branch teams, TPA, attorneys, and internal stakeholders.
• Review reserves, settlements, litigation updates, and vendor performance.

Skills

Claims handling

General liability

Auto liability

Communication skills

Organizational skills

Litigation liaison

Vendor management

Cross-functional collaboration

Problem solving

Tools

Microsoft Office

Electronic claims systems

Job description

Job Summary

A direct hire opportunity is available for a Liability Claims Specialist in the Kansas City metro area. This role is ideal for a commercial claims professional who wants to move into an internal corporate risk and insurance function with a national construction organization.

In this position, you will support commercial general liability and commercial auto liability claims from initial report through resolution. You will work closely with branch operations, third-party administrators, defense counsel, legal, finance, fleet, human resources, and other internal partners to keep claims moving, evaluate recommendations, and drive timely, cost-effective outcomes.

This is a strong opportunity for someone who enjoys ownership, relationship building, and strategic claim oversight. The team environment is collaborative, service-focused, and built around clear communication, accountability, and practical problem solving. You will also have the opportunity to expand your knowledge through cross-training, partner with experienced risk professionals, and support operations across multiple states.

Key Responsibilities

• Oversee assigned commercial general liability and commercial auto claims from initial reporting through closure.


• Partner with branch teams, third-party administrators, attorneys, and internal stakeholders to gather facts, guide investigations, and develop resolution strategies.


• Review claim progress, reserve recommendations, settlement strategies, litigation updates, and vendor performance.


• Coordinate litigation management with defense counsel and claims administrators while monitoring costs, timelines, and outcomes.


• Maintain accurate electronic claim files, documentation, claim notes, and activity records in the claims system.


• Provide virtual and in-person training to branch and field teams to improve incident reporting, documentation, and claims practices.

Compensation and Benefits

• Salary range: $65,000 to $85,000 per year.


• Job type: Direct hire.


• Location: Kansas City metro area, with Lenexa, KS noted as the work location.

Required Qualifications and Skills

• Manage commercial general liability and commercial auto liability claims from intake through resolution.


• Coordinate claim strategy, litigation activity, reserve reviews, and settlement recommendations with outside partners.


• Serve as a claims liaison between branch operations, internal business teams, third-party administrators, and defense attorneys.


• Support claims process improvement, incident reporting practices, vendor accountability, and internal training.


• At least five years of insurance experience, including hands‑on commercial general liability claims experience.


• Multi-line commercial claims experience, with commercial auto liability experience strongly relevant.


• Experience handling bodily injury claims and third‑party property damage claims.


• Working knowledge of the civil litigation process and experience communicating with defense attorneys.


• Ability to evaluate claim information, identify issues, ask effective questions, and follow through on next steps.


• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.


• Clear, professional communication skills and the confidence to constructively challenge recommendations.


• Proficiency with Microsoft Office and electronic claims systems.


• Service-focused approach with the ability to build credibility with internal teams and external claims partners.

Preferred Qualifications

• Construction-related claims experience.


• Familiarity with Origami Risk.


• Experience working for an insurance carrier, third-party administrator, or commercial claims consulting team.


• Local candidates in the Kansas City metro area.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.