Liability Claims Examiner

City of Compton; Compton (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Retirement benefits

Dental insurance

Health insurance

Vision insurance

Life insurance

Deferred compensation

Sick leave

Vacation leave

Education reimbursement

Ride share program

Uniform allowance

Job summary

The City of Compton is seeking a liability claims analyst who, under general supervision, examines and adjusts minor liability claims ($5,000 and below) and monitors claim expenditures. You will communicate with citizens, supervisors, employees and attorneys, and support the Risk Manager with a range of related duties.

Required is a Bachelor’s degree in Business Administration or related field with two years of claims experience at a public agency or TPA, plus a valid CA Class C license.

Qualifications

• Bachelor’s degree in Business Administration or related field plus 2 years adjusting liability claims with a public agency.
• Equivalent combination of education and experience is acceptable.
• Must possess a valid California Class C Driver’s License.
• Knowledge of city operations, policies, procedures, and standard operating manuals.
• Familiarity with investigative techniques, laws and regulations for minor liability cases.
• Standard math calculations and MS Office proficiency.
• Strong written and verbal communication; ability to negotiate settlements.

Responsibilities

• Review, examine, and adjust liability claims.
• Receive and record all claims and determine compensability.
• Investigate, take photos of accident scenes and city property.
• Advise departments on procedures and reporting deadlines for employee vehicle accidents.
• Input claim information and payments using computer systems and software.
• Prepare subrogation report cases.
• Serve as custodian of records; attest to validity under court subpoenas.
• Compile facts, analyze evidence, and arrive at sound decisions.
• Maintain confidentiality of records and information.
• Perform other duties as assigned.

Skills

Analytical thinking

Written communication

Verbal communication

Negotiation

Claims evaluation

Interpersonal skills

MS Office

Education

Bachelor’s degree in Business Administration or related field

2 years claims experience with public agency or TPA

Tools

MS Office

Job description

Under general supervision, examines and adjusts minor liability claims ($5,000 and below); monitors claim expenditures; communicates with citizens, supervisors, employees and attorneys regarding minor liability claims; and performs other related duties. Works under the general supervision of the Risk Manager; does not exercise supervisory responsibility.

The following essential functions are those that are critical, integral, necessary, crucial, primary and fundamental to the job. Incumbents who possess the requisite skill, experience, education, and other job-related requirements of a position are expected to perform the essential functions of the job with or without a reasonable accommodation.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Reviews, examines, and adjusts liability claims.
• Receives and records all claims and determines compensability.
• Arranges and/or investigates, take photos of accident scenes, city property, etc.
• Advices departments regarding procedures and reporting deadlines involving employee vehicle accidents.
• Inputs Claim information and payments by using computer and software applications.
• Prepares subrogation report cases.
• Serves as custodian of records; produces record and attests to validity under the direction of the court by subpoena.
• Compiles pertinent facts, makes thorough analyses, and arrives at sound decisions.
• Maintains and enforces all aspects of security and confidentiality of records and information.
• Performs other duties as assigned or required.

Education and Experience:

Possession of a Bachelor’s degree from an accredited college or university in Business Administration or a related field, AND two (2) years of experience adjusting liability claims with a public agency or third party administrator; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

• Must possess a valid California Class C Driver’s License.

Required Knowledge of:

• City organization, operations, policies and procedures.
• City Code, City Ordinances, and Standard Operating Manual.
• Investigative techniques, methods and procedures.
• Laws procedures and regulations, technical terminology used in minor (small claims) liability cases
• Standard math calculations
• MS Office computer applications.

Required Skill in:

• Compiling pertinent facts, making thorough analyses or liability claims and arriving at sound decisions.
• Establishing and maintaining cooperative working relationships with co-workers.
• Operating a personal computer utilizing a variety of business software.
• Effective communication, both verbal and written.
• Negotiate settlements with attorneys, third party vendors and insurance examiners.
• Review law enforcement accident reports to determine liability for damage to City property.

Physical Demands / Work Environment:

• Work is performed indoors in an office setting.
• Work requires frequent light lifting, sorting and filing.
• Moderate finger dexterity and near vision are required.
• May be exposed to minor amounts of dust.

EXAMINATION

Phase one (1) is a written examination (weighted 50%) which will measure all or portions of the above knowledge, and skills. Phase two (2) is an oral examination (weighted 50%) that will be administered by an appraisal panel to evaluate professional qualifications, background and suitability. A passing score for each phase is 70%. Each candidate will be notified via e-mail of their status at each step of the recruitment.

The City of Compton reserves the right to utilize alternative testing methods, if deemed necessary. Failure in one phase of the examination shall be grounds for declaring the applicant as failing in the entire examination, and as disqualified for subsequent parts of an examination.

GENERAL INFORMATION TO EXAMINATION APPLICANTS

The City of Compton does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or provisions of services.

Applicants with disabilities who require special testing arrangements must give advanced notice to the Human Resources Department prior to the final filing date.

ELIGIBLE LISTS

Recruitment may be conducted on a (a) promotional basis, (b) open-competitive basis, or (c) promotional and open-competitive basis simultaneously. All candidates who attain an overall score of at least 70.00 (open-competitive) and at least 75.00 (promotional) will be placed in rank order on the relevant eligible list(s).

PLEASE NOTE

All permanent City employees that attain an overall score of at least 75.00 will be placed on both the promotional eligible list and the open-competitive eligible list. All City employees that attain a score of 70.00 on EACH PHASE of the examination but an overall score of less than 75.00 will be placed on the open-competitive eligible list only.

Each eligible list shall remain in effect one (1) year from the date of its establishment unless it is extended, abolished or exhausted. Whenever possible, three (3) names are certified to fill any one (1) vacant position. No candidate may be certified more than three (3) times for any one classified position. When certifying eligible lists to appointing powers, the promotional eligible list takes precedence over the open-competitive eligible list. A department manager's recommendation for employment is subject to the City Manager's approval.

EXAMINATION APPEAL PROCEDURE

A candidate may, within five (5) days after taking the written examination, file in writing with the City Manager an appeal against any part of the test, citing the item or items against which the appeal is directed, and the reason(s) for such appeal. The Personnel Board will consider appeals from the decisions and ratings of qualifications appraisals (interview) boards if such appeals meet the conditions described in the Personnel Rules and Regulations (Section 6.8).

EXAMINATION RECORDS

All examination papers, including the employment application, resume, and other attachments submitted by candidates are the property of the Personnel Board and are confidential records which may be open to inspection only for purposes and under conditions established by the Personnel Board.

VETERAN’S PREFERENCE

In all entrance examinations (open-competitive only) for positions in the Classified Service, veterans who served in the armed forces of the United States during time(s) of war, and who attain an overall passing score in the examination are allowed additional preferential credit in accordance with the Personnel Rules and Regulations. In order to claim veterans' credit, the applicant must submit proof of service and honorable discharge (showing specific dates of service) on a U.S. Military form (DD-214) at the time of application or not later than the final filing date for the examination.

FRINGE BENEFITS

The City's comprehensive fringe benefits program includes: retirement (Public Employees' Retirement System), medical, dental, life and vision insurances, deferred compensation, sick and vacation leaves, after-hours education reimbursement, ride share program, uniform allowance and other provisions.