Lia Nissan Glens Falls - Automotive Service Advisor

The Lia Group; Town of Queensbury (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

The Lia Group is seeking an experienced Service Advisor to join their team in Queensbury, NY. This role focuses on managing service operations, ensuring customer satisfaction, and effectively communicating with customers and technicians. The ideal candidate will possess strong customer service skills, a high school diploma, and a positive attitude. Join a reputable company with a history of success and generous benefits.

Benefits

Medical, Dental, and Vision insurance

401K Plan with Employer Match

Paid Time Off

Employee vehicle purchase plans

Company-provided uniforms

Qualifications

• Excellent oral and written communication skills.
• Must have a clean and valid driver's license.
• Enjoy working in a fast-paced environment.

Responsibilities

• Oversee flow of Drive Lane and service delivery.
• Communicate repair information to customers.
• Ensure efficient distribution of work among technicians.

Skills

Customer service skills

Basic computer skills

Communication skills

Positive attitude

Education

High school diploma or equivalent

Job description

Lia Nissan Glens Falls is seeking an experienced Service Advisor to join our team.

COMPENSATION RANGE: $50K-$80K+

SIGN ON BONUS: N/A

REQUIREMENTS:

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent oral and written communication skills
• Must have a clean and valid driver's license

KEY RESPONSIBILITIES:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure a positive customer experience.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

BENEFITS:

• Medical, Dental, and Vision insurance
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer-funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company-provided uniforms

ABOUT US:

Founded in 1979, Lia Group Companies include Lia Auto Group, Vent Fitness, BurgerFi, and various commercial properties such as Hamilton Square shopping center in Guilderland. Our team of over 1500 dedicated members at 23 locations across NY, MA, and CT has been delivering quality products and exceptional customer experiences for over 35 years. We have a strong history of success and growth, offering opportunities for development. We provide competitive wages, generous benefits, and a safe, drug-free work environment. We seek individuals who can help us elevate our growth and service.

COMMUNITY:

We actively support our local communities through volunteerism and fundraising for various charities and non-profits. Join us in making a difference.