Lia Hyundai Albany - Automotive Service Advisor

The Lia Group; City of Albany (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Advisor to enhance customer experiences in a fast-paced automotive environment. This role involves overseeing service operations, ensuring that customers receive prompt and courteous service, and effectively communicating repair information. With a commitment to community involvement and employee development, this company offers competitive wages and generous benefits, fostering a supportive and dynamic workplace. If you are passionate about customer service and thrive in a busy environment, this opportunity could be the perfect fit for you.

Benefits

Medical, Dental and Vision

401K Plan with Employer Match

Continued education and training

Paid Time Off

Paid Weekly

Employer funded Life Insurance

Discounts on services and parts

Employee vehicle purchase plans

Company provided uniforms

Qualifications

• High school diploma required; strong customer service and communication skills essential.
• Must have a valid driver's license and basic computer skills.

Responsibilities

• Oversee Drive Lane flow and ensure prompt customer service.
• Communicate repair information effectively to customers.
• Distribute work efficiently among technicians.

Skills

Customer service skills

Basic computer skills

Oral communication skills

Written communication skills

Positive attitude

Ability to work in a fast-paced environment

Valid driver's license

Education

High school diploma or equivalent

Job description

Lia Hyundai Albany is seeking an experienced Service Advisor to join our team.

COMPENSATION RANGE: $50K-$80K+

SIGN ON BONUS: N/A

REQUIREMENTS:

1. Must hold a high school diploma or equivalent
2. Excellent customer service skills
3. Basic Computer skills
4. Positive, friendly attitude, along with a customer service mentality
5. Enjoy working in a fast-paced environment
6. Excellent oral and written communication skills
7. Must have a clean and valid driver's license

KEY RESPONSIBILITIES:

1. Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
2. Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
3. Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
4. Ensures that the daily inventory of technicians' time is consistently sold to service customers.
5. Distribute work between technicians efficiently.

BENEFITS:

1. Medical, Dental and Vision
2. 401K Plan with Employer Match
3. Continued education, manufacturer hands-on and web-based training
4. Paid Time Off
5. Paid Weekly
6. An employer funded Life Insurance Plan
7. Discounts on services and parts
8. Employee vehicle purchase plans
9. Company provided uniforms

ABOUT US:

Founded in 1979, Lia Group Companies consist of Lia Auto Group, Vent Fitness, BurgerFi and various commercial properties including Hamilton Square shopping center in Guilderland. Our team of over 1500 dedicated team members at 23 locations throughout NY, MA and CT offer our quality products and deliver exceptional consumer experiences for over 35 years. We have a long history of success and growth providing a continuous opportunity for development. We offer competitive wages, generous benefits, a safety-conscious, drug-free work environment. We seek those who can help us take our growth and service to the next levels.

COMMUNITY:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.