Lia Honda Albany - Automotive Service Advisor

Lia Honda Albany; City of Albany (NY); On-site; USD 55,000 - 100,000; Full time

Job summary

Lia Honda Albany is seeking an experienced Service Advisor to join their team. This role involves overseeing customer service in a fast-paced environment, ensuring effective communication between technicians and customers, while offering competitive compensation and benefits.

Benefits

Medical, Dental, and Vision

401K Plan with Employer Match

Continued education and training

Paid Time Off

Paid Weekly

Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Company provided uniforms

Qualifications

• Must hold a high school diploma or equivalent.
• Excellent customer service and communication skills.
• Clean and valid driver's license is required.

Responsibilities

• Oversee Drive Lane flow to ensure prompt service.
• Communicate repair information and recommendations to customers.
• Distribute work between technicians efficiently.

Skills

Customer service skills

Communication skills

Basic computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Lia Honda Albany is seeking an experienced Service Advisor(s) to join our team.

COMPENSATION RANGE: $55K-$100K based on production and knowledge

SIGN ON BONUS: Up to $1,500 based on experience, training and certifications

REQUIREMENTS:

• Must hold a high school diploma or equivalent

• Excellent customer service skills

• Basic Computer skills

• Positive, friendly attitude, along with a customer service mentality

• Enjoy working in a fast-paced environment

• Excellent verbal and written communication skills

• Must have a clean and valid driver's license

KEY RESPONSIBILITIES:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer

• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience

• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently

BENEFITS:

• Medical, Dental and Vision

• 401K Plan with Employer Match

• Continued education, manufacturer hands-on and web-based training

• Paid Time Off

• Paid Weekly

• An employer funded Life Insurance Plan

• Discounts on services and parts

• Employee vehicle purchase plans

• Company provided uniforms

ABOUT US:

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.