LHL Non-Medical Case Manager (Hybrid)

Erie Family Health Center; Chicago (IL); Hybrid; USD 52,000 - 73,000; Full time

Job summary

Erie Family Health Center is seeking a Non-M medical Case Manager to coordinate non-medical services for HIV+ clients within a 14-site Chicago-area network. You will work with the HIV Team and providers to ensure access to benefits, resources, and medical coordination in a hybrid work setting.

The role emphasizes compassionate client support, strong communication, and documentation in EMR and state databases. A related degree with experience is required, with bilingual ability preferred.

Qualifications

• Bachelor’s degree in Social Work (BSW) from an accredited college or university; licensure preferred.
• Bachelor’s degree in related human service, social science, or health education field; from an accredited college or university.
• Associate’s degree in a related field plus 2 years of case management or related experience.
• Demonstrated knowledge and at least 4 years of work experience equivalent to the academic credentials.

Responsibilities

• Manage a caseload of medically stable HIV+ clients in accordance with agency policies and procedures.
• Provide non-medical case management services including coordination of medical services, resource linkage, and benefits enrollment and assistance.
• Collaborate with HIV Team and medical providers; attend team meetings and case conferences.
• Document communications in EMR and state databases; participate in CQI initiatives and program projects.

Education

Bachelor’s degree in Social Work (BSW)

Bachelor’s degree in related human service/health education

Associate’s degree in related field + 2 years case management

4+ years experience equivalent to credentials

Verbal and written communication

Computer proficiency

CPR certification

Bilingual English/Spanish (preferred)

Job description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to the Lending Hands for Life Team. The Lending Hands for Life non-medical case manager provides non-medical case management services to HIV+ clients at Erie Family Health Centers (EFHC). LHL Non-Medical Case Manager works with providers, LHL team members, and other staff at Erie to coordinate the delivery of services to clients, assist with access to care, and facilitate the appropriate use of services.At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.*Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.This role is a hybrid job. At Erie, a hybrid job combines working onsite at a specific Erie location and working from home from an approved workspace. Hybrid work schedules can vary depending on the role and needs of the organization.Main Duties & ResponsibilitiesManage a caseload of medically stable HIV+ clients in accordance with agency policies and procedures.Provide non-medical case management services including coordination of medical services, resource linkage, and benefits enrollment and assistance to HIV+ clients.Work regularly with other members of the HIV Team including medical providers. Attend team meetings, case manager meetings, CQI meetings, site meetings, and weekly case conferences with each provider.Document in the electronic medical record and state-database for all communication related to client careWork on projects and initiatives to improve the quality of case management and quality of the HIV program, including outreach and low barrier care.Other duties as assignedEducationRequired:Bachelor’s degree in Social Work (BSW) from an accredited college or university, with licensure preferred;Bachelor’s degree in related human service, social science, or health education field from an accredited college or university;Associate’s degree in a related human service, social science, or health education field from an accredited college or university, plus 2 years of case management or related experience; orDemonstrated knowledge and at least 4 years of work experience equivalent to the academic credentials outlined above.Skills and KnowledgeRequired:Familiarity with issues affecting individuals living with HIV.Verbal and written communication skills.Computer proficiency is required.CPR certification required.Preferred:Bilingual fluency (English/Spanish) is strongly preferred (May be required to assist or work with non-English/Spanish-only speaking patients and/or guests.)Experience:Required:• The ability to relate to people of diverse backgrounds, cultures, races, sexual orientation and gender identities or expressions.Preferred:• At least 2 years of direct service experience working in HIV service provision preferred.The Erie Advantage PledgeWORKING TOGETHER FOR WHAT MATTERS MOSTErie makes a pledge that all current and future employees can feel confident that:Our mission, vision, and values unite us.Our voices matter.We do things well.Our inclusive culture promotes balance and belonging.We find our career sweet spot at Erie.