Lexus of Stevens Creek Guest Relations Ambassador / Receptionist

Penske Motor Group LLC; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading automotive dealership seeks a Guest Relations Ambassador to provide exceptional service in a fast-paced environment. Key duties include handling phone calls, managing guest information, and ensuring a friendly atmosphere. Candidates should have strong communication skills and a high school diploma, along with a commitment to guest satisfaction.

Benefits

Full medical benefits including health, dental and vision insurance.

401K with a generous company match

Team member discounts for cars, service, and parts

Tuition reimbursement

Ongoing training through 'Penske College'

Employee Referral Bonus Program

Company discounts to various partners

Qualifications

• 1 year of customer service experience preferred.
• Ability to read and comprehend instructions in English.
• Pleasant demeanor to communicate professionally.

Responsibilities

• Answers, transfers, and provides information to calls.
• Maintains guest contact information.
• Performs administrative duties as assigned.

Skills

Communication

Customer Service

Professional Demeanor

Proficiency in Excel

Proficiency in Word

Proficiency in PowerPoint

Education

High school diploma or equivalent

Job description

Overview

We are looking for a Guest Relations Ambassador that will thrive in a fast-paced environment. Our ideal candidate is guest centric and will be the liaison to our sales, service, and parts department.

Our sales department hours are from 9 am – 8 pm, therefore the ideal candidate must be flexible to work general office hours Monday - Friday; available to work possible closing shifts, weekends, and holidays.

Our Guest Relations Ambassador is our dealership’s front-line to the public, so strong communication skills are must. This individual must also be proficient in Excel, Word, PowerPoint and have excellent phone etiquette. Primary duties include answering and routing incoming calls, taking accurate messages along with providing basic information to our guests.

The Guest Relations Ambassador position has a Pay Scale that includes a Base Hourly Compensation of $21.00 - $23.00.

*This position is located 100% on site at Lexus of Stevens Creek in San Jose, CA.

Benefits of working with us:

• Full suite of medical benefits, which includes health, dental and vision insurance.
• 401K with a generous Company match
• Team member discounts for cars, service, parts, and retail goods
• Tuition reimbursement
• Ongoing training and industry education through our in-house “Penske College” to help advance this position from a job to a career.
• Employee Referral Bonus Program because your friends will want to work where you do.
• Company and corporate partner discounts to companies like GE, Dell, Microsoft, Quicken, and many others.

Responsibilities

• Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
• Directs telephone calls to the appropriate parties, as necessary.
• Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
• Strives to minimize hold time and abandon rates.
• Keeps track of sales personnel that check in & out of the premises.
• Notifies appropriate parties when guests are waiting.
• Performs other administrative duties, as assigned.
• Maintains guest’s contact information including but not limited to phone number (s), email, and home addresses.
• Maintains high ethical standards in all actions.
• Maintains assigned workspace in an organized and clean manner.
• Always maintains a professional appearance.

Qualifications

• A high school diploma or equivalent
• A minimum of 1 year customer service experience and experience with multiple phone lines, preferred
• Ability to coordinate activities with other employees
• Ability to read and comprehend instruction and information in the English language
• Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Why Penske Motor Group

WHAT SETS US APART FROM THE COMPETITION!

Lexus of Stevens Creek is a proud memberof the Penske Motor Group family of automotive dealerships. We take a different approach than others in the industry.We provide the best possible guest experience for the thousands of guests we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians. As the #1 New & Pre-Owned dealership in Northern California, we have the largest inventory, offer great values, above all we make sure that our Guests and Team Members are treated special; and that is one of the reasons that it's not only a pleasure to shop here but to work here as well.

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious?

Do you value exceptional guest service?

Are you ready for the new adventure in your career?

Then apply with us today!

WHAT DO TEAM MEMBERS HAVE TO SAY?

Want to know what it’s like to work here? Check us out on Glassdoor.com! http://www.glassdoor.com/Overview/Working-at-Penske-Motor-Group-EI_IE510101.11,29.htm