Lexus Concierge

Hendrick; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Hendrick Lexus Charlotte is seeking a Delivery Specialist to greet customers, review vehicle features, and ensure a smooth handover at delivery. You will coordinate with the customer to schedule delivery, verify the vehicle is properly prepared, and present all documents and warranties during handoff.

Responsibilities include demonstrating car features, answering questions, and ensuring customer satisfaction post-delivery.

Qualifications

• Prior customer service experience is preferred and strong technology and organizational skills are expected.

Responsibilities

• Coordinates delivery with customer
• Observes that the vehicle is detailed, fueled, and has all requested accessories installed
• Demonstrate interior and exterior vehicle features and personalize the delivery
• Explain warranties and all documents to the customer
• Complete necessary customer registrations according to manufacturer guidelines
• Present keys and relevant documents to the customer
• Maintain CSI at or above company standards
• Maintain an organized, clean and safe work area

Skills

Customer service

Technology savvy

Communication skills

Attention to detail

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Job description

Hendrick Lexus Charlotte

Location: 6025 E. Independence Blvd, Charlotte, North Carolina 28212

Summary: Responsible for introducing customers to their new cars and review the features of each vehicle. Responsible for delivering vehicle to customer according to dealership and manufacturer guidelines.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Coordinates delivery with customer
• Observes that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customer
• Demonstrate Interior and Exterior vehicle features and personalize the delivery to the customer's needs
• Communicate the benefits of owning the vehicle purchased as well as the dealership services and amenities
• Explain warranties and all documents
• Complete necessary customer registration according to manufacturer guidelines
• Familiarize customer with Service department personnel and Service areas
• Present keys and relevant documents to customer.
• Works closely with department managers to ensure customer satisfaction
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

Desired Education

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field of Study/Work Experience

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience

• up to 3 years
• 3-5 years
• 5+ years

Education/Experience: Prior customer service experience in addition to strong technology and organizational skills.

Certificates and Licenses

• Valid Driver's License
• Automobile Salesperson License

Computer Skills: Intermediate knowledge of Microsoft Office Products. Strong ability to understand and demonstrate technology to customers.

Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands: Duties are performed throughout the dealership but mainly in Sales showroom. Heavy standing work. Work includes frequent clerical and administrative responsibilities in addition to frequent contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities, indoors and outdoors. Due to the nature of this position, employee may be exposed to various work environments.

Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

• Servant Leadership
• Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
• Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity
• Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm
• Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning
• Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels
• Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement
• Every