Lewis Product Delivery Specialist

Lewis Ford Sales, Inc.; Fayetteville (AR); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Product Delivery Specialist, where your role is vital in ensuring customer satisfaction through seamless vehicle deliveries. You will coordinate logistics, perform pre-delivery inspections, and educate customers on their new vehicles, all while providing a memorable experience. This position not only allows you to showcase your excellent communication skills and attention to detail but also offers opportunities for growth within a supportive and professional work culture. If you thrive in a customer-oriented environment and enjoy working independently, this is the perfect opportunity for you!

Benefits

Competitive Pay

Opportunities for Growth

Great Work Culture

Dynamic Team Environment

Qualifications

• High school diploma required; valid driver's license and clean driving record.
• 1+ years of experience in customer service or delivery roles preferred.

Responsibilities

• Safely deliver vehicles to customers, ensuring a positive experience.
• Perform pre-delivery inspections and maintain accurate delivery records.
• Provide customer education on vehicle features and follow up for satisfaction.

Skills

Communication Skills

Detail-oriented

Time Management

Customer Service

Reliability

Education

High School Diploma

Tools

Basic Computer Skills

Job description

We are seeking a reliable and customer-oriented Product Delivery Specialist to join our team! In this role, you will be responsible for delivering vehicles to customers, ensuring they have a positive, seamless experience every step of the way. You’ll coordinate delivery logistics, prepare vehicles for handover, explain vehicle features, and complete necessary documentation. If you have excellent communication skills, a passion for customer service, and enjoy working independently, we want to hear from you!

Key Responsibilities:

• Vehicle Delivery: Safely deliver vehicles to customers at the dealership or at customers’ homes or businesses in pristine condition, ensuring timely and accurate deliveries as requested by the sales team.

• Pre-Delivery Inspections: Perform thorough checks to confirm that vehicles are clean, fueled, and in perfect working order before handover.

• Documentation: Verify and complete all necessary vehicle paperwork.

• Customer Education: Provide customers with an in-depth walk-through of the vehicle’s features, controls, and any available accessories or services.

• Customer Experience: Ensure every delivery is a positive, memorable experience by addressing customer questions, offering demonstrations, and confirming satisfaction.

• Post-Delivery Follow-Up: Follow up with customers after delivery to ensure satisfaction, resolve any issues, and encourage survey participation to improve future experiences.

• Logistics Coordination: Communicate with the sales team, service department, and management to ensure smooth coordination of delivery schedules and confirm vehicle readiness.

• Vehicle Maintenance: Perform basic checks like fluid levels and tire pressure to ensure vehicles are in optimal condition before delivery.

• Record Keeping: Maintain accurate records of all deliveries, including customer acknowledgments, vehicle condition, and feedback.

Required Skills & Abilities:

• Strong communication and interpersonal skills to explain technical details to customers in a clear, accessible way.

• Detail-oriented with a commitment to delivering a high-quality, customer-focused experience.

• Strong time-management skills and the ability to coordinate logistics efficiently.

• Basic computer skills for handling paperwork and updating customer records.

• Professional, friendly, and customer-oriented attitude with the ability to handle challenging situations.

• Reliable, punctual, and able to meet delivery deadlines.

• Ability to work independently as well as part of a team.

Preferred Skills & Abilities:

• Experience with vehicle handling and basic knowledge of vehicle features and functionality.

• Prior experience in a customer service or delivery role, preferably in the automotive industry.

Education & Experience:

• High school diploma or equivalent (required).

• A valid driver’s license and a clean driving record.

• 1+ years of experience in customer service, delivery, or related fields, preferably in the automotive industry.

Physical Requirements:

• Ability to lift and carry items such as keys, documents, and light equipment.

• Ability to drive for extended periods, navigate traffic, and park vehicles safely.

• Work outdoors and in various weather conditions.

• Flexibility to work evenings and weekends as needed to accommodate customer schedules.

Other Information:

Please note that this job description is not exhaustive, and duties and responsibilities may change at any time with or without notice.

Why Join Us?

• Be part of a dynamic team that values customer satisfaction and delivers a high-quality experience.

• Competitive pay and benefits.

• Opportunities for growth and development within the company.

• A great work culture that fosters collaboration and professionalism.

How to Apply:

If you’re ready to make an impact and provide exceptional vehicle delivery service, apply today! Submit your resume and cover letter through the following link:

https://sites.hireology.com/lewisautogroup/?_cl=HPiM2JxR5yRQCFiAHngywpBb

Lewis Automotive Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.