Level II Support Technician - Office & Field - Boston

Natural Wireless, LLC; Boston (MA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading broadband provider is seeking a Level II Support Technician to join their Boston team. The role entails resolving technical issues for residential customers, requiring strong problem-solving abilities and effective communication. Candidates with a technical background and a passion for technology are encouraged to apply, with opportunities for remote work and growth.

Benefits

401(k) with employer matching

Direct deposit

Vacation and PTO

Health Insurance

Qualifications

• Proven experience with technical degree in relevant fields.
• Good verbal and written communication skills.
• Experience working with and troubleshooting networking equipment.

Responsibilities

• Communicate with customers to resolve technical issues.
• Perform root cause analysis and system configuration changes.
• Dispatch to residential customers for field support.

Skills

Technical problem-solving

Customer communication

Networking knowledge

Education

Degree in Information Systems or related field

Tools

Networking equipment

Job description

Level II Support Technician - Office & Field - Boston

Join to apply for the Level II Support Technician - Office & Field - Boston role at Natural Wireless, LLC

Level II Support Technician - Office & Field - Boston

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Join to apply for the Level II Support Technician - Office & Field - Boston role at Natural Wireless, LLC

Position Overview:Seeking a technically strong support individual for our Boston market that enjoys (and shows passion) in resolving broadband/Internet technical issues for our residential customers. The technology we play in: Wi-Fi,network routers/switches, mobile and desktop devices, and large wireless systems.

This position responsibilities include:

• Communicating with customers via telephone and email to gather information on specific technical problems
• Timely identification, investigation, resolution, root cause analysis and replication of technical issues
• Directly resolve problems with system configuration changes or recommended follow-up actions
• You will provide email and telephone support to customers when in your home office.
• You will also dispatchto residential customers to resolve issues in their apartments (greater Boston area)

Position Overview:Seeking a technically strong support individual for our Boston market that enjoys (and shows passion) in resolving broadband/Internet technical issues for our residential customers. The technology we play in: Wi-Fi,network routers/switches, mobile and desktop devices, and large wireless systems.

This position responsibilities include:

• Communicating with customers via telephone and email to gather information on specific technical problems
• Timely identification, investigation, resolution, root cause analysis and replication of technical issues
• Directly resolve problems with system configuration changes or recommended follow-up actions
• You will provide email and telephone support to customers when in your home office.
• You will also dispatchto residential customers to resolve issues in their apartments (greater Boston area)

Position Requirements:

• Experience/Technical Degree – Proven experience with a degree in Information Systems, Computers, Telecommunications or technical institute (low voltage)
• Experienced with setting up and configuring access points, routers and running/terminating/testing data cables.
• Enjoys speaking/working with customers, good verbal and written (e-mail) communication skills
• This position requires good technical problem-solving skills. Areas including networking, Wi-Fi, POE, date cabling and computer systems
• Experience working with and troubleshooting networking equipment – switches, access point, router, etc
• Hybrid work opportunity. Work from home/remote when on shift for telephone/email support and in field when resolving problems in customer's apartments
• Valid driver's license, clean driving record.
• Personal vehicle required for travel needed for field work(will be reimbursed )

Company Description:Natural Wireless is a growing fixed wireless broadband provider serving residential subscribers, commercial businesses, and high-profile events in New York City, Miami, Philadelphia and now Boston. Our advanced broadband network provides superior reliability and performance with speeds up to 10Gbps with best-in-class value. As a fully vertically integrated high technology organization that promotes from within, we assure high quality product and service for our customers while enabling significant team member career growth. As a financially self-sufficient organization, the company has exhibited growth and financial stability for close to 20 years, in all economic times. If you enjoy working with and learning about new technologies, strive to build, welcome a challenge, and strongly value individual growth and passion, we encourage you to apply. Learn more about us at www.naturalwireless.com

Benefits:

• 401 (k) and employer matching
• Direct deposit Competitive Salary
• Vacation, PTO and Paid Holidays
• Health Insurance
• Forwarding Looking Organization

Job Type:Full-time

Salary:Between $22 and $27 an hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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