Level I Technician

TeamLogic IT, Niles, IL; Niles (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an IT Technician to ensure smooth system operations and assist users with their technical needs. This role involves responding to support requests, prioritizing incidents, and providing hands-on fixes when necessary. The ideal candidate will possess strong communication skills and a passion for technology, fostering positive relationships across departments. Join a team that values its members and offers opportunities for growth and development in a supportive environment. If you're eager to learn and make a difference, this position is perfect for you.

Benefits

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Qualifications

• 2+ years of IT support experience with strong communication skills.
• Knowledge of desktop and server operating systems is essential.

Responsibilities

• Provide first contact support for incoming requests via various channels.
• Install and configure hardware and software components as needed.

Skills

Communication Skills

Problem-Solving

Technical Support

Customer Service

Education

College diploma or university degree in Computer Science

2 years equivalent work experience

Tools

Windows 7

Windows 10

Mac OS

Server 2008

Server 2012

Server 2016

NinjaOne RMM

Autotask PSA

Job description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Company Overview

TeamLogic IT of Niles is a customer service company that uses IT as a vehicle. We take great pride in serving our customers to the highest of standards. We also understand that if we want our customers to be taken care, we must take care of the team. We have an excellent team first culture that provides our staff with the tools needed to serve our customers.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician I Responsibilities:

• Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install MSP and Client related software as needed.
• Create, Modify, and Update knowledge based articles based on issues being seen.
• Alert Senior Tech's to possible issues within an environment.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.

IT Technician I Requirements:

• College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
• Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
• A thirst for knowledge and eagerness to learn are a must.
• Active Directory knowledge a plus.
• NinjaOne RMM and Autotask PSA experience a plus.
• Valid Driver License and ability to drive to customer locations when required.