Level 3 Help Deck Technician- IN PERSON

United Direct Solutions; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

An established industry player seeks a Level 3 Help Desk Technician to join their dynamic team in Cincinnati. This role involves providing advanced technical support, troubleshooting complex hardware and software issues, and ensuring the functionality of IT systems. You'll work in a clean, climate-controlled environment, with a focus on career development and comprehensive benefits including health, dental, and 401(k) matching. If you are passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Professional development

Tuition reimbursement

Employee assistance program

Flexible spending account

Health savings account

Qualifications

• 3-5 years of IT support experience with strong troubleshooting skills.
• Expertise in Windows OS, networking, and systems administration.

Responsibilities

• Provide advanced support for software, hardware, and network issues.
• Diagnose and resolve complex technical problems effectively.

Skills

Windows OS

Networking

Troubleshooting

System Administration

Virtualization (Hyper-V)

Database Management (SQL Server)

Active Directory

Office 365

Remote Troubleshooting

Problem-Solving

Education

Bachelor's degree in Computer Science

Equivalent experience in IT

Tools

ServiceNow

Zendesk

PowerShell

AWS

Azure

Job description

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Job Description

United Direct Solutions is currently looking for a full-time Level 3 Help Desk Technician for our Cincinnati, OH facility.

Schedule: Monday - Friday 8:00 AM - 5:00 PM, Overtime as needed

Benefits include competitive pay, a clean and climate-controlled facility, health, dental and vision insurance, life insurance, 401(K), career development opportunities, and more.

Job Summary

The Level 3 Help Desk Technician provides advanced technical support to resolve complex hardware, software, and network issues escalated from Level 1 and Level 2 support teams. Responsibilities include troubleshooting, system administration, and ensuring the functionality of IT systems.

Key Responsibilities

• Provide advanced support and troubleshooting for software, hardware, networks, and systems.
• Diagnose and resolve complex technical problems, focusing on systems administration and network configuration.
• Perform system monitoring, updates, patches, and backups.
• Advise on system configuration and network management.
• Troubleshoot issues related to server performance, email, cloud applications, and network infrastructure.
• Log and track recurring problems and create knowledge base articles.
• Coordinate with other IT departments and escalate issues as necessary.
• Document technical issues and resolutions.
• Participate in IT projects related to upgrades and infrastructure changes.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
• 3-5 years of experience in IT support or similar roles.
• Expertise in Windows OS, networking, and troubleshooting.
• Knowledge of hardware, systems administration, and network management.
• Experience with virtualization (preferably Hyper-V), database management, and server administration (SQL Server, Active Directory, Office 365).
• Strong remote troubleshooting skills and excellent communication skills.
• Problem-solving abilities.
• Certifications like CompTIA A+, Network+, MCSE, or CCNA are highly desirable.

Preferred Skills

• Experience with cloud platforms (AWS, Azure).
• Familiarity with ticketing systems (ServiceNow, Zendesk).
• Scripting and automation (PowerShell).
• Cybersecurity principles.

Working Conditions

• Full-time, on-site or remote with potential hybrid work.
• Occasional after-hours support.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Work location: Cincinnati, OH 45214 (Required)
• Relocation to Cincinnati, OH 45214 required before starting.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits

• 401(k), matching
• Dental, health, and vision insurance
• Employee assistance, flexible spending, health savings, life insurance
• Paid time off, professional development, tuition reimbursement, referral program

Schedule

• Day shift, Monday to Friday

Ability To Commute

• Cincinnati, OH 45214 (Required)

Ability To Relocate

• Relocate to Cincinnati, OH 45214 before starting (Required)