Level 3 Help Deck Technician- IN PERSON

United Direct Solutions; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in Cincinnati is seeking a full-time Level 3 Help Desk Technician to provide advanced support for IT systems. The role involves troubleshooting complex issues and ensuring system functionality. Ideal candidates will have a Bachelor's degree in Computer Science and relevant certifications, along with strong problem-solving skills. This position offers competitive pay, benefits, and opportunities for career advancement.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Professional development

Tuition reimbursement

Qualifications

• 3-5 years of IT support experience.
• Certifications such as CompTIA A+, Network+, MCSE, or CCNA are highly desirable.

Responsibilities

• Provide advanced troubleshooting for software, hardware, network, and system issues.
• Diagnose and resolve complex technical problems.
• Document issues, resolutions, and procedures.

Skills

Communication

Problem-solving

Critical-thinking

Remote troubleshooting

Education

Bachelor's degree in Computer Science

Tools

SQL Server

Active Directory

Office 365

Hyper-V

AWS

Azure

ServiceNow

Zendesk

PowerShell

Job description

Join to apply for the Level 3 Help Desk Technician- IN PERSON role at United Direct Solutions.

2 days ago Be among the first 25 applicants.

United Direct Solutions is currently looking for a full-time Level 3 Help Desk Technician for our Cincinnati, OH facility.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM, with overtime as needed.

Our company has facilities in Louisville, KY, and Cincinnati, OH. We employ hundreds of workers who are valued and rewarded. Benefits include:

• Competitive pay
• Clean, climate-controlled environment
• Health, dental, and vision insurance; life insurance; 401(k)
• Career development and mentorship opportunities
• Opportunities for quick and steady advancement
• Recognition as a top workplace by Printing Industries of America in 2020
• 40 years of commitment to employees

Job Summary: The Level 3 Help Desk Technician provides advanced support for hardware, software, and network issues escalated from lower support levels. The role requires expert knowledge of IT systems, troubleshooting, system administration, and ensuring system functionality.

Key Responsibilities:

1. Provide advanced troubleshooting for software, hardware, network, and system issues.
2. Diagnose and resolve complex technical problems, including system administration and network configuration.
3. Monitor and maintain systems, including updates, patches, and backups.
4. Advise on system configuration and network management.
5. Resolve issues related to server performance, email, cloud applications, and infrastructure.
6. Log and track recurring issues; contribute to knowledge base articles.
7. Coordinate with other IT teams and departments to optimize systems.
8. Escalate unresolved issues appropriately.
9. Document issues, resolutions, and procedures.
10. Participate in IT projects related to upgrades and infrastructure changes.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
• 3-5 years of IT support experience.
• Expertise in Windows OS, networking, and troubleshooting.
• Knowledge of hardware, systems administration, and network management.
• Experience with virtualization (preferably Hyper-V).
• Familiarity with database and server management (SQL Server, Active Directory, Office 365).
• Remote troubleshooting skills.
• Excellent communication skills for explaining technical issues to non-technical users.
• Problem-solving and critical-thinking skills.
• Certifications such as CompTIA A+, Network+, MCSE, or CCNA are highly desirable.

Preferred Skills:

• Experience with cloud platforms (AWS, Azure).
• Familiarity with ticketing systems (ServiceNow, Zendesk).
• Scripting and automation knowledge (PowerShell).
• Understanding of cybersecurity principles.

Working Conditions:

• Full-time, on-site or remote, with potential for hybrid work.
• Occasional after-hours support for critical issues.
• Ability to manage multiple priorities in a fast-paced environment.
• Core values include Quality, Integrity, Respect, Teamwork, Accountability, and Client Focus.

Job Details:

• Type: Full-time
• Salary: From $50,000/year
• Benefits include 401(k), health/dental/vision insurance, paid time off, professional development, tuition reimbursement, and more.
• Schedule: Day shift, Monday - Friday
• Location: In person, Cincinnati, OH