Level 3 Application Support Engineer - Sr Manager (1085788)

The Judge Group; Dallas (TX); On-site; USD 100,000 - 115,000; Full time

Job summary

A leading company in business consulting is looking for a Level 3 Application Support Engineer - Sr Manager in Dallas. This key role involves technical support leadership, client engagement, and responsibility for operational excellence in application support, ensuring high-quality service delivery.

Qualifications

• Minimum of 8 years of experience in application support.
• Strong understanding of CI/CD pipelines and troubleshooting.
• Experience leading teams and mentoring junior staff.

Responsibilities

• Oversee supporting Tax applications and client interactions.
• Apply advanced skills to resolve complex application issues.
• Lead and mentor junior engineers, enhancing team capabilities.

Skills

Troubleshooting

Analytical skills

Leadership

Client-facing skills

Education

Bachelor’s Degree in Computer Science, Engineering, or related field

Tools

SQL

Kusto Query Language (KQL)

Azure cloud services

Microsoft DevOps

DataDog

Job description

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Join to apply for the Level 3 Application Support Engineer - Sr Manager (1085788) role at The Judge Group

Location: Dallas, TX

Description: Title: Level 3 Application Support Engineer – Senior Manager (App Support)

Location: Dallas, TX (On-site Tuesdays and Thursdays required)

Job Type: Contract (6+ months) with Right to Hire

Start Date: Week of July 7 or July 14

End Date: December 31, 2025 (Strong potential for extension or conversion to permanent)

Travel: None

Position Overview

We are seeking a highly experienced Level 3 Application Support Engineer at the Senior Manager level to join the Tax Innovation team. This role involves hands-on technical support, leadership of large-scale support initiatives, and direct client engagement. You will be responsible for ensuring operational excellence and mentoring junior engineers, while driving innovation in support processes.

Key Responsibilities

• Oversee the end-to-end support process for designated Tax applications.
• Serve as a primary point of contact for client interactions and relationship management.
• Apply advanced analytical skills to troubleshoot and resolve complex application issues.
• Lead and mentor junior engineers, fostering a culture of growth and accountability.
• Ensure high standards of quality and client satisfaction in all support activities.
  
  

Required Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, or a related field.
• Minimum of 8 years of experience in application support.
• Strong understanding of:
• CI/CD pipelines
• Azure cloud infrastructure
• Troubleshooting and incident resolution

Preferred Qualifications:

• Experience with Azure cloud services and Microsoft DevOps .
• Proficiency in SQL and Kusto Query Language (KQL) .
• Familiarity with Identity Management principles .
• Experience using monitoring tools such as DataDog .
• Solid understanding of ITIL processes .
• Strong communication and client-facing skills.
• Proven ability to mentor and train junior engineers.
  
  

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Contact: [e-mail]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

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