Level 2 Technical Engineer

ZipRecruiter; Los Angeles (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Join a leading healthcare treatment provider as a Level 2 Technical Engineer. In this role, you'll provide vital technical support, manage IT workflows, and help drive infrastructure improvements. Enjoy competitive compensation, comprehensive benefits, and the chance to grow professionally while supporting a mission-focused organization.

Benefits

18 days Paid Time Off + 8 paid holidays

401(k) with company match

Ongoing training and certification opportunities

Comprehensive medical, dental, and vision insurance

Substance Use Disorder Treatment program

Discounted tuition through Capella University

Qualifications

• 3-5 years of computer support and networking experience.
• Must be capable of independent work managing IT workflows.
• Technical advisor role requiring problem-solving skills.

Responsibilities

• Provide primary Level 2 support for escalated issues.
• Participate in IT projects and infrastructure upgrades.
• Troubleshoot infrastructure issues like firewalls and networks.

Skills

Technical Support

Networking

Troubleshooting

Documentation

User Training

Education

Associate’s Degree in Computer Science

Bachelor’s degree (preferred)

Job description

Level 2 Technical Engineer

*Level 2 Technical Support Analyst*

We offer a competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

*Salary: $55K-$70K*

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation, touching the lives of more than 35,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with effective treatment. Our employees believe in creating a better world where lives and communities are made whole again through comprehensive care.

As a Level 2 Technical Engineer (Level 2 Technical Support), you will work independently while managing IT workflows. You will support Pinnacle’s business operations by serving as a technical advisor and delivering technical solutions.

Requirements:

• Associate’s Degree in Computer Science, Information Systems, or a related field
• 3-5 years of computer support, networking experience, or equivalent applicable work experience
• Travel: Up to 10%, with possible overnights within the US

Preferred:

• Bachelor’s degree

Responsibilities:

• Provide primary Level 2 support for escalated issues from the Level 1 Service Desk team, including local and remote support. Document troubleshooting and resolution steps using Pinnacle’s ITSM tool.
• Participate in IT projects and infrastructure upgrades.
• Support application activities and end-user support.
• Manage end-user workstations and support activities remotely.
• Investigate user problems, identify root causes, and implement solutions.
• Perform and oversee software testing, installation, and upgrades.
• Install, configure, and maintain computer workstations and related equipment.
• Troubleshoot infrastructure issues such as firewalls, networks, and VPNs; support systems and applications to resolve operational issues.
• Develop and deliver training for system users on operating systems and applications.
• Maintain confidentiality of user data and system information.
• Collaborate with IT staff to achieve results.
• Review system documentation, preventive maintenance, and SOPs for compliance.
• Create support documentation and train the Service Desk team.
• Participate in on-call activities during evenings and weekends.
• Perform other duties as assigned.

Benefits:

• 18 days Paid Time Off + 8 paid holidays
• 401(k) with company match
• Ongoing training and certification opportunities
• Comprehensive benefits including medical, dental, vision, short-term, long-term, and accident insurance
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University

Join our team. Join our mission.