Level 2 Service Desk Engineer – Hybrid

Bowman Williams; Oak Brook (IL); Hybrid; USD 60,000 - 75,000; Full time

Job summary

A leading Managed Service Provider is seeking a Level 2 Service Desk Engineer in Oak Brook, IL. This hybrid role involves troubleshooting IT issues, supporting end users, and working in a collaborative environment. Ideal candidates will have a passion for IT and a commitment to exceptional service.

Benefits

Health, dental & vision plans with employer participation

401(k) with employer match

15 days of PTO from day one

Work-from-home flexibility after training

100% employer-paid short/long-term disability & life insurance

Weekly team lunches + company outings and events

Qualifications

• Proven experience in IT support or help desk environments.
• Previous MSP experience strongly preferred.
• Hands-on with Microsoft technologies: Windows 10, AD, Server 2012–2019.

Responsibilities

• Respond to support requests and troubleshoot end-user issues remotely.
• Troubleshoot hardware, networks, and desktop environments.
• Install, update, and maintain operating systems, applications, and antivirus tools.

Skills

Communication

Problem Solving

Time Management

Tools

Microsoft Technologies

Office 365

Google Workspace

Job description

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $75,000.00/yr

Title: Level 2 Service Desk Engineer – Hybrid | Oak Brook, IL

Location: On-site for initial training, then hybrid (3 days in office / 2 days remote)

We’re hiring a Level 2 Service Desk Engineer to join a fast-paced, people-focused Managed Service Provider that serves a wide variety of clients—ranging from small businesses to government agencies. This is an exciting opportunity for someone who thrives on solving complex IT challenges, enjoys supporting end users, and wants to continue building their technical skillset in a collaborative and growth-oriented environment.

This role is ideal for someone who takes pride in delivering exceptional service, knows how to handle tickets independently, and is passionate about continuous learning in a modern MSP setting.

What You’ll Do:

• Respond to support requests and troubleshoot end-user issues remotely
• Troubleshoot hardware, networks, and desktop environments
• Install, update, and maintain operating systems, applications, and antivirus tools
• Support Windows 10 and Server environments (2012/2016/2019)
• Manage Active Directory and assist with Microsoft 365 or Google Workspace environments
• Partner with senior engineers to resolve more advanced issues
• Document issues clearly and escalate when appropriate

What We’re Looking For:

• Proven experience in IT support or help desk environments
• Previous MSP experience strongly preferred
• Hands-on with Microsoft technologies: Windows 10, AD, Server 2012–2019
• Familiarity with Office 365, Google Workspace, and cloud-based tools a plus
• Excellent communication skills and professionalism with clients
• Self-starter with strong time management and problem-solving abilities
• Patience, empathy, and a desire to educate end users
• Salary $60,000-$75,000
• Comprehensive onboarding and ongoing training
• Strong career growth and promotion potential
• Health, dental & vision plans with employer participation
• 401(k) with employer match
• 15 days of PTO from day one
• Work-from-home flexibility after training
• 100% employer-paid short/long-term disability & life insurance
• Weekly team lunches + company outings and events

If you're looking for a role where your skills matter, your growth is prioritized, and you're part of a supportive team that genuinely enjoys working together—this could be the perfect next step in your IT career.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Bowman Williams by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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