Level 2 NOC Systems Administrator - Network Focus

Unisys Corporation; United States; Hybrid; USD 80,000 - 100,000; Full time

Job summary

Unisys Corporation is seeking a Level 2 Network Administrator in the United States to provide advanced network monitoring and troubleshooting in a 24/7 NOC environment. You'll handle escalations from Level 1 and ensure reliability of the network infrastructure across multiple locations.

The ideal candidate will have a BA/BS degree, 2-4 years of relevant experience, and strong skills in network troubleshooting. U.S. Citizenship is required. This position offers multiple shift timings and the opportunity to work in a collaborative environment.

Qualifications

• 2-4 years of relevant experience or equivalent combination.
• Strong experience with network troubleshooting and monitoring tools.
• U.S. Citizenship and U.S. residency required.

Responsibilities

• Perform advanced monitoring and troubleshooting of network devices.
• Own Level 2 network tickets through to resolution.
• Provide operational reports and documentation.

Skills

Network troubleshooting

Monitoring tools

24/7 operational support

Education

BA/BS degree

Job description

What success looks like in this role:

Position Summary

The Level 2 Network Administrator provides advanced network monitoring, troubleshooting, and incident remediation in a 24O7 NOC environment. This role handles escalations from Level 1, performs deeper network diagnostics, and ensures reliability of network infrastructure across multiple locations. This position supports the Cyber Backup environment and works under the guidance of the Level 3 Network Lead.

Key Responsibilities

Network Administration

• Performs advanced monitoring and troubleshooting of routers, switches, firewalls, VPNs, and load balancers.
• Supports network configuration tasks such as interface changes, VLAN updates, and routing adjustments (as permitted by credential scope).

Advanced Troubleshooting

• Diagnoses and resolves complex network connectivity issues, consistent with the document's language.

Diagnoses and resolves complex issues across host environments and connectivity layers.

• Escalates unresolved issues to the Level 3 Network Lead.

Monitoring & Proactive Response

• Performs daily monitoring of network devices, bandwidth, link health, and alerts.
• Initiates proactive remediation to prevent outages or performance degradation.

Incident Remediation

• Owns Level 2 network tickets through resolution, including root cause identification.
• Documents findings and contributes to operational recommendations.

Operational Reporting

• Provides network evaluation reports and contributes to NOC operational improvements.

Documentation & Compliance

• Updates network configuration records, diagrams, and device inventories.
• Ensures compliance with credential separation and access control policies.

Knowledge Transfer

• Creates runbooks and howto guides for Level 1 analysts.
• Provides training on network triage procedures.

Key Qualifications

• BA/BS degree and 2-4 years of relevant experience OR equivalent combination.
• Strong experience with network troubleshooting and monitoring tools.
• Ability to support 24O7 operations and rotating shifts.
• U.S. Citizenship and U.S. residency required.

Shift timings:

• Shift 1: Monday - Friday 7am - 4pm EST
• Shift 2: Monday - Friday 3pm - 12am EST
• Shift 3: Monday - Friday 11pm - 8am EST
• Weekend Shift 1: Saturday & Sunday - 7am - 8pm EST
• Weekend Shift 2: Saturday & Sunday 7pm - 8am EST

* Weekend shifts will also include 16 additional hours during the week.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.