Level 2 Desktop Support

VorTek Systems; Kentucky; Remote; USD 50,000 - 70,000; Part time

Job summary

A technology solutions provider is seeking a skilled Level 2 Desktop Support Technician to provide advanced technical support. You will handle escalated issues, troubleshoot complex hardware/software problems, and ensure smooth technology operations. The ideal candidate has 3–5 years of IT support experience, strong knowledge in Windows and macOS, and is customer-focused. Join us for competitive pay and a collaborative environment.

Benefits

Competitive pay

Hands-on experience with modern IT systems

Collaborative environment

Qualifications

• 3–5 years of IT support experience, with at least 1 year at Level 2.
• Strong knowledge of Windows and macOS environments.
• Familiarity with ITIL practices and ticketing systems.

Responsibilities

• Respond to and resolve second-level support tickets.
• Troubleshoot desktops, laptops, and related hardware/software.
• Provide both onsite and remote technical support.

Skills

Troubleshooting

Communication

Customer service

Prioritization

Education

Associate’s or Bachelor’s degree in IT or Computer Science

Tools

Active Directory

Microsoft 365

Remote support tools

Job description

Overview

THIS IS A 1099 CONTRACTOR POSITION - NO TAXES WILL BE TAKEN OUT

Level 2 Desktop Support Technician

Job Summary

We are seeking a skilled and customer-focused Level 2 Desktop Support Technician to provide advanced technical support across our organization. In this role, you will handle escalated issues from Level 1 support, troubleshoot complex hardware and software problems, and ensure smooth technology operations for end users. You will also support IT systems, assist with onboarding/offboarding, and provide both onsite and remote support.

Key Responsibilities

• Respond to and resolve second-level support tickets and escalated issues from the help desk.
• Troubleshoot desktops, laptops, mobile devices, peripherals, and related hardware/software.
• Provide support for Windows, macOS, Microsoft 365, and enterprise applications.
• Configure, install, and maintain end-user devices and software.
• Manage onboarding/offboarding, including account setup, permissions, and workstation prep.
• Maintain clear documentation of procedures, troubleshooting steps, and user guides.
• Collaborate with Level 3 support or vendors for complex issues.
• Ensure timely communication and resolution in line with SLAs.
• Deliver both onsite and remote technical support.
• Educate users on IT policies, security, and best practices.

Required Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 3–5 years of IT support experience, with at least 1 year at Level 2.
• Strong knowledge of Windows and macOS environments.
• Experience with Active Directory, Microsoft 365, and remote support tools.
• Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell).
• Excellent troubleshooting, communication, and customer service skills.
• Ability to prioritize tasks and work in a fast-paced environment.

Preferred Qualifications

• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience supporting virtual environments (Citrix, VMware).
• Familiarity with mobile device management (MDM) platforms.

Why Join Us?

• Competitive pay
• Opportunity to work with modern IT systems and gain hands-on experience.
• Collaborative environment where your expertise directly impacts daily operations.

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