Level-2 Application Support Analysts

Scout-ET Inc.; Princeton (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking Level-2 Application Support Analysts to join their Princeton team. The role involves troubleshooting production issues as the first line of defense, requiring collaboration with developers and product owners in an agile environment. Ideal candidates will have a bachelor's degree and 3-5 years of IT experience, especially with custom-built applications and COTS in diverse technology stacks.

Qualifications

• 3-5 years of experience in application support.
• Must be able to work across technical and business groups.
• Excellent written and oral communication skills.

Responsibilities

• Troubleshoot and resolve production issues according to agreed SLAs.
• Act as part of 24/7 rotation in support of critical components.
• Communicate the support case status to involved parties regularly.

Skills

Analytical skills

Problem-solving

Communication

Team collaboration

Technical proficiency

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Jira

Microsoft Office

IIS Web Server

.NET

Oracle

Job description

Job Title: Level-2 Application Support Analysts
Location: Princeton, NJ (NEED LOCALS)
Duration: Long term

In person interview required

LinkedIn ID – URL required

Client is currently seeking two motivated Level-2 Application Support Analysts for our Application Support team to work at our Princeton, NJ location. The successful candidates will report to the Senior Application Support Manager. Level-2 Support Analyst will be the first line of defense for Production Application Support and will resolve Production Support related issues. He/She will provide end-to-end support for Custom-built and COTS applications. The Application Support Analyst will work closely with the current Support Team, Scrum Masters, Developers, QA and Product Owners in an agile application development environment involving a diverse technology stack. Knowledge of but not limited to IIS, NODE.JS, ORACLE 12c, WEB API and ASP.NET. The candidate must be focused, hard-working, and self-motivated with ability to work across teams and organizations.

Responsibilities:
•Troubleshoot and resolve Production issues according to agreed SLA's
•Act as part of 24/7 rotation in support of critical components of Production applications
•Provide off-hours support of critical non-Production components and systems
•Gain an understanding of the functionalities of applications being supported
•Utilize existing tools (Jira) to log/updated support cases, identify trends and report them
•Communicate the support case status to the parties involved on a regular basis
•Work closely with the Level-3 support within the Application Development teams to troubleshoot complex Production issues
•Follow escalation procedures for complex Production issues
•Provide a RCA for production issues to avoid recurrence
•Follow defined lifecycle methodology and risk guidelines with support perspective
•Effectively communicate and build relationships with business users and technology groups
•Proactively identify recurring and/or challenging issues and coordinate resolution with product development team to facilitate continuous improvement

Qualifications:
•Bachelor’s degree in Computer Science or equivalent
•Three to five years of experience in the Information Technology field of application support / product management
•Experience using and supporting complex architecture environments consisting of custom-built applications and COTS
•Must be a team player and have the ability to work across technical and business groups
•Must be able to act as the medium between business and technology
•Knowledge of relational databases and client/server technologies
•Proficient computer skills including working with Microsoft Office (Visio, Excel, Word etc.)
•Experience with IIS Web Server, .NET, C# and Oracle
•Excellent written and oral communication. Ability to communicate technical issues to non-technical business colleagues
•Strong analytic, organizational and problem-solving skills
•Ability to learn quickly and adapt to change
•Strong and collaborative work ethic; team oriented; high integrity
•Expert and proven analysis, judgment, decision making, organizational, and planning skills working in an autonomous and proactive manner
•Passion and demonstrated ability for continuous process improvement
Preferred Qualifications:
•Level-2 Enterprise Application Support experience in a medium-large organization
•Strong experience working directly with customers & ability to brainstorm concepts
•Some experience in working on products that uses EDI, SOA and ERP is a plus
•Ability to work independently as well as a part of a team
•Strong work ethic, critical thinker
•Specific experience in the transportation industry is a plus
•Experience with Agile and Scrum\Kanban processes and methods is a plus

Regards

Avinash
avi (at) scoutet (dot) com
609 303 2211

Additional Information

All your information will be kept confidential according to EEO guidelines.