Level 2/3 IT Network Support Technician

B&L PC SOLUTIONS INC; Hauppauge (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading Managed Services Provider is seeking an experienced Level 2/3 IT Network Support Technician. This on-site role involves advanced technical support, managing servers and networks, and assisting in IT projects. Ideal candidates have 3-5 years of experience, strong skills in Windows Server and Microsoft 365 administration, and are proficient in networking concepts. Competitive salary and benefits offered.

Benefits

401(k)

Health insurance

Paid time off

Professional development support

Qualifications

• 3–5 years of IT support in an MSP or multi-client environment.
• Strong Microsoft 365 admin skills (Exchange, Teams, SharePoint, Intune).
• Experience with VMware/Hyper-V and Datto/Axcient BDRs.

Responsibilities

• Serve as an escalation point for advanced support issues.
• Configure, maintain, and troubleshoot Windows Servers.
• Manage network equipment (switches, firewalls, routers).
• Assist with project implementations: server migrations, cyber rollouts.

Skills

Windows Server

Active Directory

DNS/DHCP

Microsoft 365 administration

Networking concepts

VMware/Hyper-V

Cybersecurity tools

Troubleshooting skills

Tools

Datto

Axcient

Job description

Benefits

• 401(k)


• 401(k) matching


• Bonus based on performance


• Competitive salary


• Health insurance


• Paid time off

About Us

B&L PC Solutions is a leading Managed Services Provider (MSP) with over 25 years in business, supporting small and mid-sized businesses across Long Island, New York, and Tampa/St. Petersburg, Florida. We specialize in IT support, cybersecurity, cloud solutions, and compliance services for CPA firms, financial services, legal practices, and auto dealerships. We are seeking a Level 2/3 IT Network Support Technician to join our team. This role is fully on-site and ideal for a skilled IT professional who enjoys hands-on technical work, providing excellent client service, and collaborating closely with colleagues in a fast-paced MSP environment.

Responsibilities

• Serve as an escalation point for advanced support issues across servers, networks, and cybersecurity systems.


• Configure, maintain, and troubleshoot Windows Servers, Microsoft 365, Active Directory, Azure, and virtualization platforms.


• Manage network equipment (switches, firewalls, routers, wireless).


• Support and maintain backup/disaster recovery systems (Datto, Axcient).


• Assist with project implementations: server migrations, network upgrades, Microsoft 365 deployments, cybersecurity rollouts.


• Provide on-site technical support directly to clients, ensuring SLA adherence.


• Document systems, procedures, and client environments.

Requirements

• 3–5 years of IT support in an MSP or multi-client environment.


• Expertise in Windows Server, Active Directory, DNS/DHCP, Group Policy.


• Strong Microsoft 365 admin skills (Exchange, Teams, SharePoint, Intune).


• Proficiency with networking concepts (VLANs, VPNs, firewalls, IPS).


• Experience with VMware/Hyper-V and Datto/Axcient BDRs.


• Familiarity with cybersecurity tools (SentinelOne, ThreatLocker, Blackpoint Cyber).


• Strong communication and troubleshooting skills.


• Preferred certifications: Microsoft, CompTIA Network /Security , Cisco CCNA, Fortinet NSE.

Benefits

• Competitive salary (commensurate with experience)


• Health insurance offered


• Simple IRA with company match


• Paid time off and holidays


• Professional development and certification support

B&L PC SOLUTIONS INC