Level 10 - Server Assistant / Food Runner / Expo

Rick Erwins Dining Group; Spartanburg (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a well-respected dining establishment where your contributions directly enhance guest experiences. As a server assistant, you'll play a crucial role in maintaining a welcoming atmosphere, ensuring that guests receive prompt service and attention throughout their dining experience. This position requires a strong commitment to teamwork and customer satisfaction, as you assist in various tasks from serving beverages to maintaining cleanliness. If you thrive in a fast-paced environment and enjoy working with the public, this opportunity is perfect for you. Embrace the chance to grow in the hospitality industry while making a positive impact on every guest's visit.

Qualifications

• High school diploma preferred; experience in full-service restaurants is a plus.
• Must communicate effectively in English and possess good hygiene.

Responsibilities

• Provide excellent customer service and ensure guest satisfaction.
• Maintain cleanliness and safety of common areas and service stations.
• Assist fellow staff members and respond to guest requests promptly.

Skills

Communication Skills

Teamwork

Multi-tasking

Customer Service

Time Management

Education

High School Diploma or Equivalent

Job description

Summary of Position:

Maintain excellent customer service in its atmosphere, to ensure guest satisfaction and a future return. Server assistants performing their jobs on a daily basis are required to be detailed in every aspect of their work while maintaining an efficient pace and assisting in keeping waste and spillage at a minimum.

Duties & Responsibilities:

1. Provide guests with water, coffee/tea, and bread service throughout the meal.
2. Remove used and unneeded dishes and glassware from guests' tables to the dish area; scrape and stack dishes.
3. Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes; remove empty bottles and recycle/trash.
4. Re-set all tables in assigned section as guests depart; assist server as needed; respond appropriately to guest requests- communicate with server immediately.
5. Perform side work at the start and end of each shift as assigned by management.
6. Monitor and observe guests' dining experience. Ensure that guests are satisfied with the food and service. Respond promptly and courteously to any requests.
7. Be ready and willing to assist fellow staff members as situations arise.
8. Thank guests for their visit and invite them to return.

Job Qualifications:

Education:

High school diploma or equivalent preferred.

Experience:

Previous experience in full service restaurants preferred, but not required.

Requirements:

1. Ability to communicate and understand the English language.
2. Must speak English fluently and be able to write basic English.
3. Be able to work in a standing position for long periods of time.
4. Be able to reach, bend, stoop and frequently lift up to 40 pounds.
5. Punctuality and regular, reliable attendance including reliable transportation.
6. Honesty and integrity; hard working.
7. Possess good hygiene; coordinated and efficient; multi-task efficiently; organized, accurate.
8. Works in a team environment; works with the public in a calm, courteous, friendly and professional manner.