Level 1 Desktop Technician

eXcell, a division of Compucom Systems; Canton (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the IT staffing sector is hiring a Level 1 Desktop Technician to support a large Windows-based IT environment in Canton, OH. The role involves providing end-user support, managing desktop equipment, and ensuring smooth operations of computer systems. Candidates must have a relevant degree or experience, along with strong troubleshooting skills in networking and desktop environments. The position offers a competitive wage and benefits including health insurance and paid time off.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

401(k) plan

Qualifications

• Associate's degree required or 2 years of work experience.
• Working knowledge of computers and operating systems.
• Basic desktop troubleshooting experience required.

Responsibilities

• Provide initial troubleshooting for software and hardware issues.
• Build and configure new PCs and laptops.
• Assist meeting presenters with A/V device connections.

Skills

Networking protocols

Desktop troubleshooting

Excellent communication skills

Organizational skills

Ability to analyze situations

Education

Associate's degree in computer science

2 years professional experience in lieu of education

Job description

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At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance, and reemployment assistance.

Our client is currently seeking a qualified Level 1 Desktop Technician to join their team onsite in Canton, OH and provide end-user support. This tech will work the hours of 8:00am to 5:00pm, Monday to Friday, and will support a large windows-based IT environment.

Top Technologies In This Environment

Windows, Citrix, ServiceNow, currently using SolarWinds, Service Desk, IBM BigFix for deploying patches and remoting into computers

Windows 11, MS O365, Intune, and MS Teams

Duties And Responsibilities

• End User Support – Provide the initial troubleshooting of basic software, hardware, peripherals and printers. Escalate to Level 2 after 1 day of troubleshooting
• Desktop Lifecycle Management – Build, configure, and install new PCs. Review the new workstation setup with the end-user. Provide end-users with basic computer training
• Equipment Relocation(s) and Additions to Staff – Relocate computers and peripherals
• Laptop Management – Build, configure and install new laptops. Deliver laptops for meetings and/or presentations
• Audio/Video Management – Assist meeting presenter with the connection of multimedia devices
  
  

Skills And Qualifications

• Associate's degree required in computer science, information systems, or related field. Will accept minimum of two years of professional work experience in lieu of education
• Must have a working knowledge of computers and operating systems
• Basic experience with desktop troubleshooting and resolving printer and multifunction device issues
• A strong knowledge of networking protocols, especially TCP/IP is also required
• Ability to work independently with minimal supervision
• Willingness to learn and keep abreast of new skills and techniques
• Good organizational skills and the ability to multi-task
• Must possess excellent communication skills, both written and oral
• Ability to analyze and anticipate situations
• Must have the ability to lift 25 pounds
  
  

Wage Range

The rate for this position is between $17.25 - $25.30 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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