Lettings Manager (Housing)

Stonewater; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lettings Manager to lead a modern lettings service. This role focuses on driving service improvements and fostering partnerships with local authorities. The ideal candidate will have a strong background in customer service, housing law, and team management, ensuring a high level of customer satisfaction. Join a forward-thinking organization dedicated to providing quality homes and services, where your contributions will make a meaningful impact on the community.

Qualifications

• Expertise in developing customer-centered services.
• Strong understanding of housing law and performance standards.

Responsibilities

• Lead and develop the lettings team to meet performance targets.
• Foster partnerships with local authorities and stakeholders.
• Enhance customer experience through innovative solutions.

Skills

Stakeholder Management

Customer Experience Delivery

Housing Law Knowledge

Team Management

Performance Standards

Communication Skills

Problem Solving

IT Skills

Job description

12 Month Fixed Term Contract (Maternity Cover)

Here at Stonewater, we are seeking a Lettings Manager to provide a vision for a modern and customer-centred lettings service which will enable us to drive focused service improvements and deliver innovative solutions to reduce rent loss and void letting times.

Known internally as Performance Delivery Manager – Lettings, you will work as strategic liaison with Local Authority stakeholders to position Stonewater as a partner of choice. You’ll promote Stonewater as a thought-leader in operational delivery to external networks and key Local Authority stakeholders, developing strong, collaborative and proactive working relationships, to achieve and maintain shared goals of allocating homes.

Managing and developing your team, you will ensure day to day services are delivered, individual and team performance and productivity targets met, whilst continually looking to improve services for the future. Working in partnership with the Homes Team and repairs contractors you’ll ensure a full oversight of performance, playing a key role in contract management meetings to ensure the delivery and development of consistent, efficient void repair services.

Placing the customer at the heart of service design, you’ll deliver a high level of customer experience, working with innovative technologies and implementing solutions that meet a range of customer needs.

The ideal candidate will:

• Be a subject matter expert with significant track record of developing and delivering sector leading services that put customer at the heart.
• Have working knowledge of housing law, performance standards and performance indicators.
• Have management experience gained within a customer focused environment, delivering an excellent service to internal and external customers, using a geographically dispersed team.
• Have experience in delivering a high level of customer experience.
• Have the ability to inspire, motivate and develop employees and teams along with experience in setting and communicating clear objectives to ensure Team goals are achieved
• Have strong stakeholder management experience and ability to build collaborative working partnerships with local authorities and internal stakeholders.
• Be a confident, independent and proactive manager able to shape and streamline business processes to reflect best practise, regulatory and legislative requirements.
• Have excellent written and verbal communication skills
• Be a practical and logical thinker, overcoming problems/issues to meet deadlines
• Good IT, numeracy and literacy skills including statistical and performance information analysis and report writing

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to#DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.