Lettershop Supervisor

Amsive; Bolingbrook (IL); On-site; USD 40,000 - 57,000; Full time

Job summary

Amsive, a leader in high-volume print and mail manufacturing, is seeking a Lettershop Supervisor in Bolingbrook, IL. You will lead daily mail inserting operations, manage staff, equipment, and workflow to meet production schedules and USPS deadlines.

This hands-on leadership role includes training operators, troubleshooting production issues, verifying mail accuracy, and coordinating with Maintenance and other departments. Light to heavy overtime, 12-hour shifts, and rotating weeks are required.

Qualifications

• 3+ years production experience in mail/printing.
• Previous supervisory or team leadership experience preferred.
• Experience setting up, operating, and troubleshooting mail inserting equipment.
• Familiarity with cut-sheet and roll-fed workflows and USPS requirements.
• Ability to train staff and enforce performance expectations.

Responsibilities

• Lead and assign daily work for operators and support staff based on priorities, staffing, equipment availability and skills.
• Execute production schedules, monitor throughput and labor hours, and adjust workflow to meet mail dates.
• Coach and train employees on equipment operation, setup, changeovers, troubleshooting, quality checks and safe work practices.
• Support setup and operation of cut-sheet and roll-fed inserting equipment and verification systems.
• Review job tickets and confirm materials, machine settings, and finished mail meet customer specs and USPS requirements.
• Perform and document first-piece approvals and scheduled quality checks, including variable-data matching, sequencing, counts and envelope integrity.
• Troubleshoot equipment and production issues, coordinate repairs with Maintenance, ensure cleaning and maintenance.
• Maintain ERP records for production output, labor, material usage and downtime.
• Coordinate with Print/Prepress/Quality/Shipping to resolve workflow issues.
• Address performance and attendance concerns, communicate shift handoffs and safety, quality, cost issues.
• Improve setup times, productivity, material waste and consistency while keeping a safe, organized dept.
• Work overtime and support other departments as needed.

Skills

Production experience

Supervisory experience

Team leadership

Attention to safety

Reading job tickets

Education

High school diploma or GED

Tools

BlueCrest

Flowmaster

MSE

Inserting equipment

Verification systems

Job description

Amsive is a leader in high-volume print and mail manufacturing with over 40 years of experience. At Amsive, results matter.

Our success depends on people who are dependable, performance-focused and take pride in meeting production goals. Production is completed in-house using modern high-speed print and mail manufacturing equipment. Our facilities are clean, well-lit, and temperature controlled.

We offer career opportunities in print and mail production, with medical, dental, vision insurance and a competitive 401K.

Location: 605 Territorial Dr Bolingbrook, IL 60440

Day Shift: 3:00 a.m.–3:00 p.m., Thursday, Friday, and Saturday, plus every other Wednesday, additional OT required when needed

Night Shift: 3:00 p.m.–3:00 a.m., Thursday, Friday, and Saturday, plus every other Wednesday, additional OT required when needed.

Work 12-hour shifts, alternating between 3-day and 4-day workweeks

Pay: Starting at $35.00/hr

What we are looking for:

The Lettershop Supervisor leads daily mail inserting operations, managing employees, equipment, and workflow to meet production schedules, labor targets, quality standards, and required mail dates. This is a hands-on leadership role that includes training operators, troubleshooting production issues, verifying mail accuracy, and assisting with equipment setup and operation as needed.

What you will be doing:

• Lead and assign daily work for operators and production support employees based on job priorities, staffing, equipment availability, and employee skills.
• Execute production schedules, monitor throughput and labor hours, and adjust workflow to meet required mail dates.
• Coach and train employees on equipment operation, setup, changeovers, troubleshooting, quality checks, and safe work practices.
• Support setup and operation of cut-sheet and roll-fed inserting equipment, including cutting, accumulating, folding, inserting, and associated verification systems.
• Review job tickets and confirm materials, machine settings, and finished mail meet customer specifications and applicable USPS requirements.
• Perform and document first-piece approvals and scheduled quality checks, including variable-data matching, record sequencing, piece counts, and envelope sealing and insert integrity.
• Troubleshoot equipment and production issues, coordinate repairs with Maintenance, and ensure operators complete required cleaning and routine maintenance.
• Maintain accurate ERP records for production output, labor, material usage, and downtime.
• Coordinate with Print, Prepress, Quality, and Shipping to resolve workflow issues and keep jobs moving.
• Address employee performance and attendance concerns, communicate shift handoffs, and elevate issues affecting safety, quality, cost, or delivery.
• Improve setup times, productivity, material waste, and consistency while maintaining a clean, organized, and safe department.
• Work overtime and support other departments as production needs require.

Who you are:

• At least 3 years of production experience, preferably in direct mail, lettershop, or commercial printing.
• Previous supervisory or team leadership experience preferred.
• Hands-on experience setting up, operating, and troubleshooting mail inserting equipment; experience with BlueCrest, Flowmaster, MSE, or comparable systems strongly preferred.
• Familiarity with cut-sheet and roll-fed workflows, variable-data verification, and mail production quality requirements.
• Ability to organize work, assign employees, monitor production results, and resolve problems in a deadline-driven environment.
• Clear communication skills and the ability to train employees and reinforce performance expectations.
• Ability to read and interpret job tickets, safety procedures, equipment manuals, and operating instructions.
• Basic math and computer skills, including accurate production data entry and email communication.
• High school diploma or GED required.

Supervisory Responsibilities: Lead the Lettershop team and work closely with management.

Work Environment: Position operates in a regulated manufacturing print/mail production facility.

Physical Demands:

• Stand and walk for up to 12 hours, with frequent bending, kneeling, and reaching
• Must be able to lift, push, or pull up to 50 pounds
• Perform repetitive motions in a fast-paced production environment

Security Clearance:

Amsive is a Federal Contractor, and this position may require government security clearance for certain projects.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive's continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.