LensCrafters - Team Lead

EssilorLuxottica; Towson (MD); On-site; Full time

Job summary

A leading company in the eyewear industry is seeking a Team Lead to deliver outstanding customer service and manage key optical processes. The ideal candidate will have strong optical and retail experience, along with leadership skills to train associates. Join a dynamic team dedicated to providing exceptional care and quality eyewear solutions.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Qualifications

• Strong optical & retail experience required.
• Leadership & training experience preferred.
• Knowledge of current optical theory & merchandise.

Responsibilities

• Ensure exceptional customer service and satisfaction.
• Assist in achieving store success by managing optical processes.
• Custom fit glasses and ensure finished eyewear meets standards.

Skills

Customer Service

Problem Solving

Sales Skills

Leadership

Communication

Education

HS diploma/GED

Tools

Optical Machinery

Cash Register

Computers

Job description

Requisition ID:887143

Store #:000576 LensCrafters

Position:Full-Time

Total Rewards:Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service


• Proactive & solution driven, accurate execution & product knowledge


• Assists customers with selections, provides recommendations, assists sales associates


• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses


• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology


• Ensures finished eyewear meets optical standards & customer requirements


• Creates a safe working environment for all, demonstrates safe work practices


• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED


• Strong optical & retail experience


• Knowledge of current optical theory & merchandise


• Strong communicator & listener


• Strong inter-personal skills


• Strong basic math skills


• Sales skills


• Problem solving ability


• Familiarity with cash register, computers & calculators


• Leadership & training experience


• Edging & mounting experience


• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states


• LensCrafters Final Eyewear Inspector Certification


• LensCrafters Quality, Fitting & Adjusting Program


• Optical machinery/instruments experience


• Customer service experience


• AccuFit Digital Measurement System certification


• Knowledge of current store merchandise & lens options

Pay Range: 17.38-29.09

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.