LensCrafters - Team Lead

EssilorLuxottica; Noblesville (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in vision care is seeking a Team Lead for their LensCrafters store in Noblesville. The ideal candidate will ensure exceptional customer service while managing optical and lab processes. Responsibilities include customer interactions, product recommendations, and maintaining eyewear standards. Candidates should possess strong communication skills and optical knowledge. Join a dynamic team dedicated to quality care and innovation in optical standards.

Benefits

Health care

Retirement

Paid time off

Employee discounts

Qualifications

• Optical and retail experience required.
• Experience with cash registers, computers, and calculators.

Responsibilities

• Deliver exceptional customer service and manage optical processes.
• Custom fit glasses and support team knowledge in lab technology.

Skills

Communication

Problem-Solving

Leadership

Education

HS diploma/GED

Tools

Optical machinery

Digital measurement system

Job description

Requisition ID: 886951

Store #: 005606 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

About LensCrafters

LensCrafters is dedicated to visionaries, combining state-of-the-art technology with a personal approach to eye care. Our focus is on sight, quality care, and innovation in optical standards. We are part of EssilorLuxottica, a global leader in vision care products, and we strive to provide exceptional experiences to our customers.

General Function

The Team Lead delivers exceptional customer service, ensuring customer and patient satisfaction, and manages key optical and lab processes to achieve store success.

Major Duties and Responsibilities

Retail Responsibilities

• Ensure excellent customer service
• Provide product recommendations and assist sales associates
• Serve as an alternate store key holder

Lab Responsibilities (if applicable)

• Custom fit glasses and place prescriptions in lenses
• Support team knowledge and skills in lens and lab technology
• Ensure eyewear meets standards and customer requirements
• Maintain a safe working environment and proper lab tool operation

Basic Qualifications

• HS diploma/GED
• Optical and retail experience
• Knowledge of optical theory and merchandise
• Strong communication and interpersonal skills
• Basic math and sales skills
• Problem-solving ability
• Experience with cash registers, computers, and calculators
• Leadership and training experience
• Optical measurement experience

Preferred Qualifications

• State licensure or ABO Certification
• LensCrafters Certification and experience with optical machinery
• Customer service experience
• Digital measurement system certification
• Knowledge of store merchandise and lens options

Additional Information

Pay is based on various factors including location, experience, and skills. Benefits may include health care, retirement, paid time off, and discounts. Reasonable accommodations are available upon request. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination based on protected characteristics.