LensCrafters - Team Lead

LensCrafters; Arcadia (CA); On-site; USD 27,552 - 46,838; Full time

Job summary

LensCrafters in Arcadia, CA is recruiting a Full-Time Team Lead to drive exceptional customer service and store success by managing key optical and lab processes.

The role requires strong optical/retail experience, leadership, and excellent communication, with the ability to train staff and safeguard precise measurements in a fast-paced eyewear environment.

Qualifications

• HS diploma/GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem-solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.
• In lab: custom fits glasses & precise placement of prescription in lenses.
• Strengthen staff knowledge and certification for lens and lab processes.
• Ensure finished eyewear meets optical standards & customer requirements.
• Create a safe working environment and maintain lab tools & systems.

Skills

Customer service

Leadership

Communication

Retail experience

Optical knowledge

Lab operations

Sales

Problem solving

Basic math

Cash handling

Education

HS diploma/GED

Tools

Lab equipment

Job description

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 934333
Store #: 000492 LensCrafters
Position: Full-Time

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service, ensuring customers & patients are always delighted, and assisting in the achievement of store success by managing key optical & lab processes and systems.

Major Duties And Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses.
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards & customer requirements.
• Create a safe working environment for all, demonstrate safe work practices.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

Basic Qualifications

• HS diploma/GED.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong inter‑personal skills.
• Strong basic math skills.
• Sales skills.
• Problem‑solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non‑licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• LensCrafters Quality, Fitting & Adjusting Program.
• Optical machinery/instruments experience.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise & lens options.

Pay Range: 20.13 - 34.24

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.