Team Lead

LensCrafters; Mission Viejo (CA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Bonus plan

Employee discounts

Health benefits

Job summary

LensCrafters is seeking a Full-Time Team Lead to deliver outstanding customer service and manage key optical and lab processes in-store. You will guide sales associates, assist customers with selections, and help maintain high standards of care for patients and shoppers.

The role emphasizes leadership, strong communication, and knowledge of optics. Prior retail and lab experience is valued, with a focus on accuracy, teamwork, and service quality.

Qualifications

• HS diploma or GED required for baseline qualification.
• Prior optical/retail experience strongly preferred.
• Solid understanding of optics theory and merchandising is expected.
• Excellent communication and listening abilities are essential.
• Strong interpersonal and teamwork skills are necessary.
• Proficient math and basic POS/computer skills required.
• Proven sales capability and problem-solving mindset.
• Familiarity with cash handling and calculators is helpful.
• Leadership and training experience is a plus.
• Edging and mounting experience is desirable.
• Basic knowledge of optics measurement is preferred.

Responsibilities

• Provide exceptional customer service and support in-store.
• Assist customers with selections and product recommendations.
• Serve as a key holder when needed and support store goals.
• Work with lab a/o optical processes to ensure quality.

Skills

Optical theory knowledge

Retail experience

Customer service

Communication skills

Interpersonal skills

Math skills

Sales skills

Problem solving

Cash register/computers

Leadership & training

Edging & mounting experience

Optical measurement

Education

HS diploma/GED

Tools

POS systems

Computers

Optical equipment

Job description

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 942764
Store #: 001321 LensCrafters
Position:Full-Time

Total Rewards: Benefits/Incentive InformationLensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION
The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties And Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay Range: 20.13 - 34.24

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.