LensCrafters - Store Manager III LensCrafters Eden Prairie #2701

LensCrafters; Eden Prairie (MN); On-site; USD 60,000 - 108,000; Full time

Job summary

A leading company in optical retail is seeking a Store Manager III in Eden Prairie. The Store Manager will lead a team to ensure outstanding customer service and achieve key performance metrics. Candidates should possess strong leadership skills and over 4 years of management experience. This role offers a competitive salary and benefits package, making it an excellent opportunity for those seeking to excel in the retail environment.

Benefits

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Qualifications

• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations and business implications.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure team provides excellent customer service.
• Train and coach team members.
• Analyze reports to improve store KPIs.
• Partner with optometrists to enhance customer experience.

Skills

Customer Service

Team building

Negotiation skills

Communication

Sales skills

Education

High School graduate or equivalent

College degree or equivalent

Job description

LensCrafters - Store Manager III LensCrafters Eden Prairie #2701

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LensCrafters - Store Manager III LensCrafters Eden Prairie #2701

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Requisition ID: 890416

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S.

Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including:
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment
  
  

Basic Qualifications

• High School graduate or equivalent
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines
  
  

Preferred Qualifications

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard
  
  

Pay Range: 60,049.50 - 107,364.44

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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