LensCrafters - Store Manager III -# 0089 NORTHBROOK COURT - IL

EssilorLuxottica; Northbrook (IL); On-site; USD 62,000 - 113,000; Full time

Job summary

A leading company in vision care is seeking a Store Manager to lead operations at LensCrafters. The role involves ensuring excellent customer experiences, managing team performance, and collaborating with optometry professionals. Candidates should have strong management skills and a background in retail, with a focus on achieving key performance indicators.

Benefits

Health care

Retirement

Paid time off

Discounts

Qualifications

• 4+ years of management or supervisory experience.
• Knowledge of operations and business implications.
• Effective communication and listening skills.

Responsibilities

• Ensure exceptional customer service from the team.
• Analyze reports and implement action plans to improve KPIs.
• Manage operational, inventory, and visual standards.

Skills

Management

Customer Service

Sales

Communication

Negotiation

Education

High School diploma or equivalent

College degree or equivalent

Job description

Requisition ID:

888047

Store #

000089 LensCrafters

Position:

Full-Time

Total Rewards:

Benefits/Incentive Information

About LensCrafters

LensCrafters is dedicated to vision care, combining advanced technology with personalized service. We are part of EssilorLuxottica, a global leader in vision care products, including eyewear and lens technology. Join our community of over 200,000 employees worldwide.

General Function

The Store Manager leads the store operations, ensuring excellent customer experience and achieving performance indicators by integrating the Brand Story and executing operational excellence.

Major Duties & Responsibilities

1. Ensure exceptional customer service from the team.
2. Provide training and coaching using company programs.
3. Analyze reports and implement action plans to improve KPIs such as NPS, sales, customer count, and others.
4. Hire and attract engaged team members.
5. Collaborate with the Doctor of Optometry to enhance customer and patient experience.
6. Manage operational, inventory, and visual standards to ensure quality service.
7. Implement and maintain safety programs for a safe working environment.

Basic Qualifications

• High School diploma or equivalent.
• 4+ years of management or supervisory experience.
• Knowledge of operations, processes, and business implications.
• Strong influencing, negotiation, and team management skills.
• Knowledge of optical theory and merchandise.
• Effective communication and listening skills.
• Basic math skills.
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under deadlines.

Preferred Qualifications

• College degree or equivalent.
• State licensure or ABO Certification (if applicable).
• LensCrafters Final Inspector Certification.
• Experience in customer service and retail.
• Knowledge of store merchandise.
• Business acumen including familiarity with LC Dashboard.

Compensation and Benefits

Pay Range: $62,909.00 - $112,477.04. Compensation depends on various factors including experience, location, and qualifications. Benefits may include health care, retirement, paid time off, and discounts. Bonuses and commissions may also be offered.

Additional Information

EssilorLuxottica provides accommodations for qualified individuals with disabilities upon request. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, gender, age, disability, or other protected characteristics.