LensCrafters - Optician

LensCrafters; Hillsboro (OR); On-site; USD 36,948 - 52,623; Full time

Benefits offered by this job

Healthcare benefits

Retirement savings plan

Paid time off

Employee discounts

Job summary

A premier optical retailer is looking for an Optician in Hillsboro, OR. The role involves delivering exceptional customer service while fitting eyewear, managing prescriptions, and maintaining store standards. Candidates should have a high school diploma, ABO certification, and strong communication skills. A competitive pay rate of $32.51 is offered along with various benefits including healthcare and employee discounts. This is an entry-level full-time position with a focus on retail apparel and fashion.

Qualifications

• High school graduate or equivalent education required.
• ABO certification is mandatory for the role.
• Strong customer service skills essential for engaging with customers.

Responsibilities

• Greets all customers warmly and takes their needs into account.
• Custom fits glasses and ensures prescription accuracy.
• Maintains store appearance and cleanliness.

Skills

Customer service skills

Basic math skills

Knowledge of fashion trends

Selling skills

Education

High School graduate or equivalent

ABO Certification

Optical dispensing experience

Tools

POS systems

iPAD / tablet

Computers

Job description

LensCrafters - Optician

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At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

General Function

The Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

Major Duties & Responsibilities

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
• Custom fits glasses & precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non‑verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
• Assists co‑workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long‑term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi‑task, prioritizes & manages time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for results; self‑motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
• Maintains proper dress code, including name tag & associate tablet.

Basic Qualifications

• High School graduate or equivalent.
• ABO Certification.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD / tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Preferred Qualifications

• Previous customer service & retail experience.

Pay Range

- $32.51

Benefits

In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Statement

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Health Care Provider

Industries

Retail Apparel and Fashion

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