LensCrafters - Assistant Manager

Luxottica; Virginia Beach (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead a dynamic team in a retail environment focused on eye care. This role involves driving sales performance, developing team members, and ensuring exceptional customer experiences. The ideal candidate will have a passion for retail, strong leadership skills, and a commitment to maintaining high standards. Join a forward-thinking organization that values innovation and quality, where your contributions will directly impact the community's vision care. If you are ready to take your career to the next level in a supportive and rewarding environment, this opportunity is perfect for you.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Qualifications

• 1+ year management experience required.
• Strong understanding of retail business and customer service.

Responsibilities

• Lead and develop store team to achieve sales and performance goals.
• Execute visual directives and maintain store appearance.

Skills

Management/Supervisory Experience

Retail Operations Knowledge

Strong Communication Skills

Problem Solving

Basic Math Skills

Customer Service Skills

Education

High School Diploma or Equivalent

College Degree or Equivalent

Tools

Cash Register

Computers

Calculators

Job description

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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

1. Delivers quality & improvement to exceed all key performance indicators (KPIs):
   o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
2. Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
3. Supports store business plans to maximize sales & profit
4. Partner with store manager to lead & develop team
5. Delivers clear, constructive, timely feedback & partners with Store Manager on development
6. Executes visual directives & maintains store appearance
7. Maintains positive working relationship with doctors
8. Promotes team compliance to all policies
9. Performs administrative duties
10. Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS

1. High School graduate or equivalent
2. 1+ year(s) management/supervisory experience with direct reports
3. Knowledge of retail operations, processes & policies
4. Strong basic math skills
5. Familiarity with cash register, computers & calculators
6. Must have a strong command of the English language for all written correspondence & oral communication
7. Strong communicator & listener
8. Demonstrated high-level of selling skills
9. Proven ability to problem solve

PREFERRED QUALIFICATIONS

1. College degree or equivalent
2. Previous experience in leadership position within retail & customer service industry
3. Knowledge of basic optics
4. Knowledge of current store merchandise
5. State licensure (if applicable) &/or ABO Certification in non-licensed states
6. Brand Final Inspector Certification
7. Brand Quality, Fitting & Adjusting Program

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.