Lending Systems Analyst II (Hybrid)

Socket.dev; Virginia (MN); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid schedule

Career development and training

Job summary

Apple Federal Credit Union in Fairfax, VA, is seeking a Lending System Analyst II to oversee the Lending 360 platform and related systems. You’ll collaborate with vendors and internal teams to ensure quality loan applications and digital services for members.

Responsibilities include testing, implementation, user support, and process documentation to uphold regulatory and policy standards. A strong analytical mindset and experience with Origence and related tools are essential.

Qualifications

• Must have 2–4 years of similar or related experience.
• AA, BA/BS degree with an emphasis in Business, IT/IS, Computer Science preferred or equivalent.
• Strong analytical, problem-solving and organization abilities with attention to detail.
• Experience with Lending Systems and Banking vendors including Origence, XDI, Zest AI, Trustage, Fintechs and Credit Reporting agencies; Jack Henry Symitar EASE.
• Experience with Atlassian JIRA.
• Proficient in Microsoft Excel and Word.
• Ability to thrive in a fast-paced financial back office environment.

Responsibilities

• Operate Lending 360 loan origination system and related systems.
• Test and coordinate system improvements and post-implementation updates.
• Provide end-user helpdesk support for lending applications.
• Deliver technical support for lending systems applications and integrations.
• Serve as escalation contact within Consumer Lending and between IT and product owners.
• Maintain and document standard operating procedures for applications.
• Assist with incident response and track production issues.
• Train, document, and support operating procedures and best practices.

Skills

Analytical skills

Communication

Problem solving

Team collaboration

Education

BA/BS in IT/CS or related field

Tools

Origence

XDI

Zest AI

Trustage

Fintechs

Jack Henry Symitar EASE

JIRA

Excel

Job description

Why Join Apple?

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Why Work at Apple FCU

• Recognized as a WTOP Top Workplaces (2026)
• Collaborative, welcoming environment with forward-thinking leadership
• Competitive, comprehensive benefits package, including:
  • Medical, dental and vision coverage
  • 401(k) with employer match
  • Paid time off and 11 paid federal holidays
  • Paid volunteer time to give back
  • Tuition reimbursement and ongoing training opportunities
  • Annual TEAM Bonus plan.

Position Summary:

As a Lending System Analyst II, you will report directly to the Director of Consumer Lending Underwriting and Quality Assurance and will work closely with our Lending System vendors and internal teams to ensure quality loan application and digital services are delivered to our members. You will support the day-to-day operations, design, and implementation of assigned credit union loan products and services, and test systems related to the Lending System by complying with relevant standards, policies, operating procedures, and service level agreements for the Consumer Lending System. Knowledge of the lending process, an investigative mind, and effective oral and written communication skills are essential for this position. Provide end-user helpdesk support. Acts as the liaison between the LOS and Information Technology departments and Origence. Ensure systems are maintained within company goals, industry best practices, and regulatory requirements. Performing other duties, as needed, for optimal performance of the Consumer Lending Operating System by the Director of Consumer Lending Underwriting and Quality Assurance and AVP of Consumer Lending. Remains cognizant of and adheres to credit union policies and procedures, and regulations. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It.

Responsibilities:

30% Lending System

• Responsiblefor theoperation of thecreditunion’sLending 360 loan origination systemand related systems and integrations.
• TechnicalliaisononLendingprojectswithintegrationtothe lending systems operationsandonline loan applications. Testsandmakesrecommendationsforsystemimprovementsandupdates,whichmayincludepreand post implementation plans.
• Responsibleforsupport andmaintenanceofthird-partyintegrationstothe lending system
• Workwithotherdepartmentsandvariousvendorsasnecessarytoensuresmoothtransitioninevery deployment, upgrade, and system outage including on-call availability.
• Trackandreportidentifiedissuestovariousvendorsandmanagement.
• ServeasTester/Co-Ordinatororprojectteammemberto support the planning,coordination,execution,anddocumentprojectactivitiesindependentlyasassignedbytheDirectorof Consumer Lending Underwriting and Quality assurance and as required when supporting local and enterprise-level projects.

40% Lending Application Support

• Providetechnicalsupportservicesforlending systemapplicationsincludingdigitalstorefront, online loan application, core banking, AI machine learning, and their related integrations
• Serveasasupportescalationresourceforlending systemapplicationswithintheConsumer Lendingdepartmentaswellasbetween IT and department product owners
• Supportsincomingrequestsandissuesfromend-usersviatheLOShelpdesksystem,telephone,ore- mail. Documents and tracks system changes.
• Create,maintainandutilizestandardoperatingproceduresfortheoperation,maintenance,andupgradesof applications including associated change management procedures
• ParticipateinincidentresponseforissuesimpactingtheoperationofapplicationsandworkwithIT,other analysts, product owners, and vendor technical support teams to resolve issues
• Trackproductionissuesandreportperiodicallytogroupchargedwithmonitoringuptimeandefficiencyof production application(s).
• Conducts regular system audits to include but not limited to Adverse Actions, Auto decisioned applications, and system integrations.

15% Continuous Improvement Contribution

• Collaboratewithanalysts,vendors,andsystemusersinthetestingofnewfunctionality,and interoperability of applications, including providing quarterly data reports to Zest AI.
• Assistwiththeevaluation,testing,andcommunicationofLending Systemservices and integrations, including the analysis of deficiencies and recommends improvements to address problems.
• Support thereleasemanagementplansaspartofapplicationdeploymentprojects,application updates and upgrades to ensure the application functions and operates per defined requirements, regulations, and specifications
• Research,recommend,apply,andutilizesoftwaretoolsandperipheralstomonitorproductionoutputs, reports, and files to ensure optimal performance and uphold quality and security standards

15% Lending Operating System Processes

• Responsiblefortraining,creating,updating,andmaintainingdocumentationofdepartment’soperatingproceduresand best practices
• Contributesandassistinachievingthestrategicobjectivesofthecreditunion
• Adaptableinsupportingmultiplesupportareasandlocationswithvaryingtechnologyneeds
• Other duties as assigned

Qualifications and Skills:

• Minimum Two to four years of similar or related experience required.
• AA, BA/BS degree with an emphasis in Business, IT/IS, Computer Science preferred or equivalent combination of relevant Lending Operating System experience.
• Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Must have strong analytical, problem-solving and organization abilities with a keen attention to detail.
• Experience required with Lending Systems and Banking vendors, including Origence, XDI, Zest AI, Trustage, Fintech’s, Credit Reporting agencies, and Jack Henry Symitar EASE required.
• Experience with Atlassian products, including JIRA required.
• Experience required creating detailed Excel reports required.
• Must be proficient in Microsoft Excel, Word.
• Utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc. Ability to lift 25lbs. or more.
• Ability to function in a fast-paced financial institution back office environment.

Employment Type: Full-Time

Schedule: Hybrid - In Office: Monday, Tuesday, and Thursday.

Location:4097 Monument Corner Drive, Fairfax, VA 22030

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***