Lending Specialist

Oklahoma AgCredit; Vinita (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

A financial services provider in Vinita is seeking a Lending Specialist to ensure excellent customer service in loan processing. Responsibilities include managing documents, providing customer support, and maintaining office supplies. Candidates should have a high school diploma and related experience in customer service or banking. This position offers a competitive salary and benefits package.

Benefits

Competitive base pay

401(k) Match 9% Maximum

Paid Vacation (15 days)

Sick Leave (15 days)

Holidays (12 days)

Flexible Spending and Health Savings Accounts

Wellness program activities and rewards

Qualifications

• Two years of related office experience in banking, abstracting, or customer service.
• Ability to generate highly accurate work.

Responsibilities

• Provide customer service by greeting borrowers warmly.
• Assist with loan servicing and closing processes.
• Maintain office supplies and marketing items.

Skills

Customer service

Basic accounting practices

Knowledge of Word/Excel/Outlook

Organizational skills

Effective communication

Time management

Education

High School diploma or equivalent

Associate’s degree preferred

Job description

Oklahoma AgCredit provides loans, leases and financial services to farmers, ranchers and rural businesses and homeowners in 60 of 77 counties in Oklahoma. We are part of the Farm Credit System that supports rural communities and agriculture with reliable and consistent credit. We are headquartered in Edmond, Oklahoma. Learn more atwww.okagcredit.com .

Summary:The Lending Specialist provides borrowers with excellent customer service by greeting them warmly, posting payments as directed, answering phones calls, filing loans documents electronically, pulling daily reports for review and approval. The Lending Specialist will also support the location by maintaining the supplies, marketing items and facility services as needed.

Position Responsibilities:
Loan Servicing and Closing

• Imports loan documents into electronic filing software OnBase
• Prints and mails prelim/closing documents.
• Ensures timely completion and scanning of filings, OnBase and post-/pre-close signed documents to borrowers.
• Reviews legal documents before sending to collateral custodian.
• Sends delinquency letters to customers.
• Prepares mortgage releases after payoff is received.
• Prepares Loan Servicing Documents, Books Process and OnBase
• Organizes, interprets, and verifies legal descriptions and abstracts.

Loan Insurance

• Indexes insurance if needed.
• Prepares reminders for insurance and all filings.
• Completes correspondence, disbursements, and certificates for Credit Life Insurance

Customer Service

• Greets walk-in guests with a warm greeting and helps direct them to the appropriate person.
• Answers and directs phone calls to appropriate individuals.
• Answers general questions and provides payment receipts to customers.
• Attends at least two marketing events annually.
• Assists with marketing, office supplies, activities, and other events.

Teller

• Posts monthly payment information to Teller based on data from NGS.
• Disburses loan fees.
• Sends accounts payable and ACH’s to accounting for payment.

Check 21

• Determines if checks need to go to bank or through machine.
• Processes checks according to timelines.

Daily Reports

• Runs daily and monthly reports.
• Identifies when to post transactions or make changes to an account.
• Obtains approval from Lending Officer or RVP
• Scans approved report into OnBase.

Facility Maintenance and Supplies

• Performs minor facility maintenance.
• Identifies need for service on facilities.
• Schedules service as needed and monitors service delivery for facility needs
• Ordering marketing items and giveaways
• Checks office supply inventory
• Orders online or picks up supplies at local stores.

Minimum Qualifications:

• High School diploma or equivalent with Associate’s degree preferred.
• Two years of related office experience in banking, abstracting or customer service or equivalent combination of education and experience sufficient to perform the essential functions of the job.

Knowledge and Skills Required:

• General knowledge of basic accounting practices
• Ability to generate highly accurate work.
• Knowledge of Word/Excel/Outlook sufficient to create, update and save basic documents.
• Skill in gathering, compiling, and organizing information.
• Skill in oral and written communication, sufficient to exchange information effectively with peers, supervisor, and customers.
• Skill in utilizing time in an efficient and effective manner. Prioritizing work to meet deadlines.
• Skill in focusing on and tracking details.
• Skill in providing customer service.

Oklahoma AgCredit offers a competitive compensation and benefits package, including:

• Competitive base pay with an incentive plan
• 401(k) Match 9% Maximum
• Paid Vacation (15 days), Sick Leave (15 days) and Holidays (12 days)
• Flexible Spending and Health Savings Accounts
• Wellness program activities and rewards
• Customer-Centric Environment
• Opportunity to Give Back to Agriculture

Oklahoma AgCredit is an Equal Opportunity Employer dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information or protected veteran status.