Lending Specialist

Park City Credit Union; Merrill (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Park City Credit Union is seeking a Consumer Lending professional to manage loan requests from application through closing across multiple Wisconsin branch locations. The role emphasizes outbound calling, cross-selling, and delivering exceptional member service.

The ideal candidate has lending experience and is motivated to achieve individual and team production goals while working in a collaborative branch environment.

Qualifications

• Previous or current lending experience at PCCU or another financial institution.
• Ability to manage loan applications from phone, online channels, and staff referrals.

Responsibilities

• Drive revenue by achieving loan goals and presenting loan solicitations as recommended from underwriting.
• Process loan applications quickly and accurately within policy standards.
• Conduct high-volume outbound calls to members and partners to grow loan relationships.
• Meet goals for cross-sell of protection products and ancillary lending products.
• Document all sales activities in the credit union core system.
• Provide exceptional member service and act as trusted lending advisor.

Skills

Lending experience

Outbound calls

Sales

Customer service

Tools

CRM software

Core banking system

Job description

Description

Join our Incredible Consumer Lending Team!

This position may be based out of any of our branch locations: Merrill, Tomahawk, Rhinelander, Minocqua, Wausau or Stevens Point.

The primary focus of this position is to quickly and actively take and work loan requests from application to closing. Perform a high volume of outbound loan campaign calls while driving revenue through offering products and services that meet member’s needs. The employee will take and work loan applications that come through the phone, online channels, and other credit union employees. Will be held accountable for achieving individual and team production, cross-sale, and ancillary lending product sales goals. Must work well in a team environment, but be motivated and self-disciplined to work independently. Execute the credit union’s vision and provide Raving Fan service with every member interaction.

Requirements

Previous/current lending experience at PCCU or other financial required.

Consumer Leander can work out of the Merrill, Minocqua or Rhinelander locations.

• Drive revenue by achieving loan goals and looking for additional opportunities with members that support the credit union’s strategic goals and objectives, including presenting loan solicitations as recommended from underwriting and through examination of the member’s credit report.
• Ensure loan applications are processed quickly and accurately within the standards laid out by the Chief Retail Officer.
• Perform a high volume of outbound calls to existing credit union members and members who have recently obtained a loan through an indirect partner. With the expectation to grow relationships and increase the number of PFI (primary financial institution) relationships the credit union has and obtain more of the member’s loan accounts.
• Meet assigned goals for member protection products, including but not limited to GAP, warranty, and debt protection.
• Ability to act as a trusted advisor and provide recommendations for future lending approvals, while delivering a loan turn-down decision to a member.
• Document all sales activities in the credit union’s core system.
• Possess effective communication and strong listening skills.
• Ability to foster relationships and influence sales decisions.
• Demonstrate exceptional raving fan member service, that projects the credit union’s vision.
• Serve membership by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence.
• Achieve department goals while meeting standards for quality.
• Complete and maintain necessary reports and records pertaining to the Bank Secrecy Act. Complete Currency Transaction Reports and report suspicious activity when applicable.
• Treat all credit union members and employees with a positive and cooperative attitude.
• Additional duties may be assigned by the Branch Manager.
• Complete and maintain necessary reports and records pertaining to the Bank Secrecy Act. Complete Currency Transaction Reports and report suspicious activity when applicable.