Lending Operations Specialist

Security National Bank; Sioux City (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

Paid time off

Wellness program

401(k) at hire

Job summary

Security National Bank, a historic, locally owned bank in Sioux City, IA, seeks a Lending Operations Specialist to support Commercial, Correspondent, Agricultural, and Retail lending teams. You will manage the note teller desk, servicing, and loan records, helping lenders, employees, and customers with payments, inquiries, and processing tasks.

The role emphasizes accuracy, compliance, and efficient operation of loan processes, with regular business hours and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required; business/finance coursework preferred.
• Experience in banking, loan operations, lending support, or financial services desirable.
• Experience with loan documentation, servicing, or processing is a plus.

Responsibilities

• Board new loans, renewals, participations, letters of credit, and modifications.
• Maintain accurate loan records and process loan-related transactions.
• Assist customers and lenders with loan payments and servicing requests.
• Balance daily work, review reports, and ensure transaction accuracy.

Skills

Lending operations

Customer service

Attention to detail

Microsoft Office

Education

High School diploma

Tools

Banking systems

Microsoft Word

Excel

Job description

At Security National Bank, we believe something simple but powerful: everything matters, because people matter. Every conversation, every decision, and every relationship is an opportunity to make a meaningful impact. If you’re passionate about building trusted relationships and guiding clients through some of the most important financial decisions of their lives, you’ll find purpose and opportunity here.

YOUR OPPORTUNITY: LENDING OPERATIONS SPECIALIST

The Loan Operations Specialist provides operational support to the Commercial, Correspondent, Agricultural, and Retail lending teams through the management of the note teller desk and loan servicing functions. This role serves as a key resource for lenders, employees, and customers by maintaining loan records, processing transactions, ensuring accuracy, and supporting day-to-day loan operations.

WHAT YOU’LL DO

Loan Boarding & Servicing

• Board new loans, renewals, participations, letters of credit, and loan modifications through the appropriate banking systems.
• Maintain accurate loan records and ensure timely processing of loan-related transactions.
• Process rejected loan payments and resolve related issues.
• Cross-check index rate changes and loan maintenance updates for accuracy.

Customer & Lender Support

• Assist Commercial, Correspondent, Agricultural, and Retail customers with loan payments, fund advances, account inquiries, and servicing requests.
• Answer questions from lenders, personal bankers, and customers regarding loan payments, payoffs, balances, and account concerns.
• Provide operational and system support to internal partners across the organization.
• Assist with incoming phone calls.

Operational Controls & Reconciliation

• Balance daily work, online dollar input, and general ledger accounts.
• Review assigned FDICIA reports and support internal control processes.
• Verify the accuracy of transactions and maintain compliance with established procedures.
• Support the overall integrity and efficiency of loan operations.

Documentation & Process Administration

• Manage vendor charges and the filing of loan documents and notes.
• Mail required notices and correspondence to customers.
• Maintain organized and accurate loan documentation.

Team Support & Backup Responsibilities

• Submit monthly SBA reports.
• Assist with departmental workflow and operational needs.
• Serve as backup for Mortgage Servicing functions.
• Provide backup support for collateral filing and release processing.

WHAT MAKES YOU A GREAT FIT

• High school diploma or equivalent required; additional education in business, finance, accounting, or a related field preferred.
• Previous banking, loan operations, lending support, or financial services experience preferred.
• Experience working with loan documentation, servicing, or transaction processing is a plus.

Technical Skills

• Strong computer skills with the ability to learn and navigate multiple banking systems.
• Proficiency in Microsoft Word and Excel.
• Ability to accurately process transactions and maintain detailed records.
• Understanding of loan servicing processes and general ledger balancing preferred.

Communication & Organization

• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work accurately and efficiently while meeting deadlines.
• Strong attention to detail and commitment to quality work.

HOURS:

Regular business hours, Monday through Friday.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, vision, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

LEARN MORE:

https://www.snbonline.com/mattertoday

LOCATION:

Sioux City, IA Main Bank

Experience

• 1 year(s): Lending operations experience
• 2 year(s): Professional office experience

Education

• High School or better

Skills

• Teamwork
• Self-motivated
• Problem Solving
• Operations
• Microsoft Office
• Loan operations
• Lending
• Image scanning
• Honesty
• Finance
• Filing
• Customer Service
• Computer
• Communication
• Banking
• Balancing
• Accuracy
• Account administration

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Security National Bank is an Equal Opportunity, affirmative action employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.