Lending Center Manager

Liberty First Credit Union; Lincoln (NE); On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Medical insurance (85% paid by LFCU)

Dental insurance (100% paid by LFCU)

Retirement matching

Tuition Reimbursement

Free Breakfast Friday

Job summary

Liberty First Credit Union is seeking a Lending Center Manager in Lincoln, Nebraska. This role focuses on overseeing inbound and outbound lending while expanding member relationships and developing new business.

The ideal candidate will have supervisory experience and knowledge of credit union operations. The position includes a competitive salary along with benefits including medical, dental, and retirement matching programs.

Qualifications

• Supervisory experience (3+ years preferred).
• Credit Union or banking experience (2+ years in lending).
• Knowledge of banking regulations.

Responsibilities

• Oversee inbound/outbound lending and staff performance.
• Develop and grow loan and deposit product portfolios.
• Provide leadership and coaching to staff.

Skills

Interpersonal skills

Decision making

Time management

Sales promotion

Education

Advanced coursework in Business or Finance

Job description

The Lending Center Manager oversees inbound and outbound lending, expands member relationships, develops new business, and supervises staff to ensure high quality member service and achievement of department goals.

Responsibilities

• Responsible for the development and growth of the department’s key drivers, including growth of loans, deposits, and net income while managing risk.
• Establish and maintain a highly motivated, well‑trained staff with effective associate teamwork relations.
• Provide leadership, motivation, direction, coaching and mentoring for credit union associates to strive for excellence.
• Develop position standards, chart workflow, and adjust workloads when necessary, according to type/amount of volume; assess and recommend staffing levels within area of responsibility.
• Monitor associates’ workflow of applications, title follow‑ups, CPI, DP (debt protection) percentages to ensure they are handled timely and correctly.
• Conduct monthly coaching and ongoing mentoring of associates, evaluating and performing reviews of designated staff to ensure quality of work and service.
• Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments, or services and to present general information.
• Attend management meetings as scheduled, providing effective feedback and support to the executive team, including assisting and supporting current and future needs.
• Monitor key products/sales reports to ensure profitable and sound business practices are being done, a high quality of service for members is being provided, and that associates are maximizing opportunities to sell all products.
• Assist members and associates with complex account issues.
• Ensure consistent member services are met through collaboration with all departments and managers, fostering a teamwork approach.
• Recommend changes to enhance productivity, service, sales, products, procedures, and policies.
• Recommend strategies for improving sales and service based on market research and competitor analysis.
• Handle outbound and inbound Lending Center calls and process transactions as required.
• Interview loan applicants and provide information on products that best meet the members’ needs; request and review all required information and documentation to secure a loan.
• Assist members with completing loan applications over the phone and/or electronically, obtain and evaluate credit reports and calculate debt-to-income ratios.
• Provide financial counseling based on the results of interviewing to approve or deny member lending products within product guidelines or as directed by designated management.
• Notify applicants of loan decision; correspond with members, applicants, and creditors to resolve questions regarding application information.
• Develop knowledge and maintain the ability to cross‑sell all credit union products/services to provide financial needs for new and current members.
• Determine collateral needs and assist members with payment arrangements.
• Maintain knowledge of all state and federal regulations applicable to transactions performed in the lending areas to stay in compliance.
• Be a champion of the contact management system.
• Develop a working knowledge of the credit union’s technical systems, history, philosophy, organization, bylaws, and operational procedures.
• Actively support our “sales and service” culture and demonstrate these skills by communicating to members the benefits and features of all our products and services.
• Work proactively to build relationships necessary to meet the set performance goals and expectations for the department.
• Expect and embrace change by being flexible and adaptable.
• Participate in community/business related events conducting oneself in a professional manner in relationship to all credit union activities.
• Foster sound relationships with outside entities, with the ability to build rapport and have excellent selling skills to develop business.
• Maintain members’ confidentiality.
• Manage delinquency of assigned loan files.
• Complete in‑house training based on required classes set up for this position.
• Assist in any area as directed by management.

Requirements

• Education
  • Advanced coursework in Business, Finance, or a related field strongly preferred.
• Experience/Knowledge
  • Some supervisory experience required, 3 years or more preferred; experience should include performance management, training, staffing and managing compliance.
  • Credit Union or banking experience required: 2 or more years in a role including lending and developing deposit portfolios; 3‑5 years preferred.
  • Requires knowledge of all related banking regulations, and ability to learn and effectively apply policies/procedures for all services and products.
  • Must have demonstrated leadership experience and qualities to support the needs of the department.
  • Must have demonstrated experience and success in a goal‑oriented role and managing a team with deliverables and expectations.
• Skills
  • Must have professional, well‑developed interpersonal skills necessary for handling all member needs and supervising staff.
  • Must have demonstrated excellent decision making, judgement and time management.
  • Must have demonstrated ability to promote products and services in a sales and service environment to reach the credit union’s financial goals.

Work Hours

Full‑time. Monday – Friday. Plus 1–2 Saturday mornings per month on rotation.

Wage

Salaried exempt. Base wage $58,000 – $75,000/yr plus monthly incentive. Incentive per year ranges from $7,000 – $12,000+. Total base wage plus incentive is $65,000‑$87,000+/yr. Eligible for a wage increase annually as part of a merit performance review. Eligible for a discretionary gain‑share plan payment annually.

Benefits

• Insurance Benefits – Full‑time
  • Medical – LFCU pays 85% of premium, associates pay 15%
  • Dental – LFCU pays 100% of premium
  • Vision – LFCU pays 50% of premium
  • Life and ADD – LFCU pays 100% of premium. Additional coverage available with associate contribution.
  • Short‑term and Long‑term Disability – LFCU pays 100% of premium
  • AFLAC Supplemental – Cancer, Critical Care, Accident, Hospital – associate paid
  • Flexible Spending Accounts (FSA) – Health Savings and Dependent Care
• Retirement
  • LFCU matches 100% up to 3% plus 50% up to 5% of associate’s 401(k) contributions, for a total of 4%.
  • LFCU contributes 5% of associate earnings to Profit Sharing.
• Paid Leave – Full‑time
  • Vacation – 2 weeks/year for new hires
  • Sick – 2 weeks/year for new hires
  • Personal Day – 2 days earned after one year
  • Holiday Pay – 6 paid holidays/year plus 5 additional federal holidays per year. For one of the five, staff are required to attend an all‑staff meeting, and the remaining four may be provided as holiday pay based on LFCU’s discretion.
  • Funeral Leave
• Additional Programs – Full‑time
  • Quarterly all‑staff professional development
  • Tuition Reimbursement
  • Fitness Club Reimbursement
  • Free Breakfast Friday
  • LFCU Apparel – 2 free items annually