Lending Assistant I

First Financial Bank Texas; Houston (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

First Financial Bank Texas is seeking an administrative support specialist to assist senior loan officers with commercial and consumer loans in Orange, Texas. The role involves handling loan applications, coordinating with processors, and ensuring timely closing documentation while maintaining a professional customer-focused approach.

You will perform general office duties, greet customers, answer phones, and manage multiple tasks in a fast-paced environment.

Qualifications

• Requires high school graduate and at least three years secretarial/administrative experience.
• Strong customer relations, accuracy, flexibility, reliability, initiative, confidentiality.
• Ability to handle multiple tasks in a fast-paced, stressful environment.
• Experience with word processing and spreadsheet software.
• Strong grammar, punctuation, written and verbal communication skills.
• Professional demeanor in customer relations.

Responsibilities

• Provide administrative support for one or more Sr. level loan officers engaged in commercial/consumer loans.
• Type, file, answer phone, greet and assist customers and prospective customers.
• Assist customers with the loan application process and prepare applications for lending officers’ review.
• Coordinate with loan processors to complete and return closing documentation in a timely manner.
• Handle special projects as assigned and support Customer Service First culture.

Skills

Customer relations

Written communication

Verbal communication

Word processing

Spreadsheet software

Multitasking

Confidentiality

Education

High school diploma

Secretarial/administrative experience

Tools

Word processing software

Spreadsheet software

Job description

Address

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description

Office Location: Orange, Texas, United States

Scope/Contacts

The incumbent has frequent contact with customers and other department employees in person, by telephone and email. It is important that the incumbent function efficiently under deadlines while maintaining a professional and mature demeanor. The incumbent will be required to assist customers with the loan application process and prepare applications etc for the lending officers’ review. Once the loan has been approved the incumbent will be responsible for coordinating with the loan processors to complete and return the documentation for closing in a timely manner.

Essential Functions

• Perform administrative duties for one or more Sr. level loan officers engaged in commercial/consumer loans.
• Type, file, answer phone, greets and assists customers and prospective customers.
• The incumbent will also be required to assist customers with the loan application process and prepare applications etc. for the lending officers’ review.
• Once the loan has been approved, the incumbent will be responsible for coordinating with the loan processors to complete and return the documentation for closing in a timely manner.
• Handle special projects as assigned.
• Must actively participate in Customer Service First sales and service culture, support the values of the organization and follow established company policies and procedures.

Minimum Qualifications

• Requires mathematical and general business knowledge normally acquired by high school graduate and at least three years secretarial/administrative experience, commercial or personal loan experience preferred.
• Qualities most important to this position are good customer relations and communications, accuracy, flexibility, reliability, initiative, confidentiality, and ability to handle multiple tasks at a time and work in fast paced, stressful environment.
• Word processing and spreadsheet software experience required.
• Must be proficient in grammar, punctuation, written and verbal communication skills.
• Customer relations skills and professional demeanor is extremely important.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)