Lending Admin Team Lead

Valley Bank; Paramus (NJ); On-site; USD 95,000 - 120,000; Full time

Job summary

Valley Bank is seeking a Lending Admin Team Lead in Paramus, NJ to oversee a team of Lending Specialists and Sr. Lending Specialists. You will manage loan closings, post-close inquiries, and ensure compliance with policies while driving process improvements and KPI-driven performance.

The role requires leadership in a fast-paced banking environment, excellent communication, and a collaborative approach across stakeholders. A related degree is preferred and a high school diploma is required.

Qualifications

• Excellent written and verbal communication skills.
• Strong leadership skills in a demanding environment.
• Ability to deal effectively with customers and vendors.
• Proficient with Microsoft Office (Word and Excel).
• Desire to collaborate across the firm.

Responsibilities

• Lead and guide a team of Lending Specialists and Sr. Lending Specialists; provide training and support.
• Act as escalation contact and oversee loan closing requirements and post-closing inquiries.
• Help create and refine processes, controls, standards, and training for end-to-end loan lifecycle.
• Cultivate strong relationships with key stakeholders across the firm.
• Define and enforce operational metrics and KPIs to ensure service standards.

Skills

Communication

Leadership

Customer handling

MS Office

Team collaboration

Education

High school diploma or GED

Bachelor's degree

Tools

IBS knowledge

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Lending Admin Team Lead will be responsible for the oversight and management of a team of Lending Specialists and Sr. Lending Specialists responsible for operational oversight / coordination of loan closings and post close inquiries, ensuring all internal requirements are met while proactively addressing the needs of stakeholders & customers.

Responsibilities Include But Are Not Limited To

• Lead and guide a team of Lending Specialists and Sr. Lending Specialists, encouraging a collaborative culture that supports growth and development; provide training and support to staff.
• Act as an escalation contact and provide operational oversight on loan transaction closing requirements as well as post closing customer inquiries.
• Assist with the creation and continual refinement of processes, controls, standards, and training surrounding the end-to-end lifecycle of a loan transaction.
• Cultivate strong business relationships with key stakeholders across the firm.
• Partner with colleagues and Lending Specialist Manager to define, implement, and enforce operational metrics &KPIs to ensure service standards are met and communicated to all stakeholders.
• Manage complex issues where independent decision making and judgement are required to interpret loan documents, policies, industry standards, and processes.
• Assign daily assignments and projects. Ensure staff is completing assignments in a timely manner and meeting all deadlines. Handle personnel matters (i.e., interviewing, hiring, training, discipline, firing). Complete performance evaluations with input from relevant internal stakeholders.
• Review and approve all group-level reports, ensuring accuracy of information.
• Manages adherence with Credit policy. Responsible for reporting and eliminating past due loans, documentation exceptions and ordering of loan documentation.
• Ensure that Lending Specialists and Sr. Lending Specialists in the division meet all regulatory requirements.
• Support internal and/or external auditor & examiners, including the gathering of all materials and timely attending to all queries.
• Respond to requests for group-wide information and/or tasks from internal stakeholders and partners.
• Assist with the Business Continuity/Disaster Recovery plan for the department. Liaison with ISD. Ensure that contingency plans are executed through completion.

Required Skills

• Excellent written and verbal communication skills.
• Strong leadership skills in a demanding and fast paced environment.
• Ability to deal effectively and tactfully with customers and vendors.
• Strong working knowledge of MicroSoft Office, Word and Excel required.
• Positive attitude, strong work ethic and a desire to work collaboratively across the firm Knowledge of IBS preferred.

Required Experience

• High School diploma or GED.
• Minimum of 5 years of loan administration experience.

Preferred Experience

• Bachelor's degree with related administrative experience, preferably in a lead role.
• Prior supervisory experience.