Leisure and VIP Guest Services Manager (Exempt)

Sea Island Company; Sea Island (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in hospitality is seeking a Leisure and VIP Guest Services Manager. The ideal candidate will excel in creating extraordinary guest experiences, managing VIP services, and ensuring high standards of service. This role requires strong communication skills and a passion for hospitality.

Qualifications

• Minimum of five years’ experience in hospitality, preferably in Guest Services.
• Excellent communication skills in English, both written and verbal.

Responsibilities

• Building and maintaining long-term guest relationships through personalized outreach.
• Planning and executing VIP events, including the General Manager’s Reception.
• Acting promptly to resolve guest concerns and ensuring satisfaction.

Skills

Communication

Customer Service

Leadership

Tools

Microsoft Office Suite

Adobe Acrobat

Opera

Resort Suite

ResDiary

Job description

Leisure and VIP Guest Services Manager (Exempt)

Join to apply for the Leisure and VIP Guest Services Manager (Exempt) role at Sea Island Company.

The Leisure and VIP Services Manager serves as the key liaison and primary point of contact for all matters pertaining to Leisure and VIP guests. The ideal candidate will be creative, detail-oriented, and thrive in a fast-paced, service-focused environment. A passion for genuine Southern hospitality and providing extraordinary guest experiences is essential.

Key responsibilities include:

1. Building and maintaining long-term guest relationships through personalized outreach and exceptional service before, during, and after stays.
2. Reviewing and communicating VIP arrivals, coordinating guest itineraries, and ensuring all guest expectations are met.
3. Developing and expanding amenity programs, streamlining processes, and maintaining guest history databases.
4. Planning and executing VIP events, including the General Manager’s Reception.
5. Ensuring departmental procedures, safety protocols, and standards for quality, timing, attendance, and appearance are upheld.
6. Collaborating with resort departments and key stakeholders to maintain effective communication and guest satisfaction.
7. Acting promptly to resolve guest concerns and follow-up to ensure resolution.

Additional requirements include:

• Minimum of five (5) years’ experience in hospitality, preferably in Guest Services.
• Excellent communication skills in English, both written and verbal.
• Proficiency in Windows, Microsoft Office Suite, Adobe Acrobat, and social media platforms; familiarity with Opera, Resort Suite, and ResDiary is a plus.
• Physical stamina to perform in a leadership role, including lifting 30+ pounds and working indoors and outdoors in varying weather conditions.
• Flexibility to work peak hours, including weekends, early mornings, evenings, and holidays.

Employment details:

• Seniority level: Mid-Senior level
• Type: Full-time
• Industry: Hospitality