LEGOLAND CA FT Day Security Supervisor
Merlin
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Benefits offered by this job
Job summary
LEGOLAND California Resort in Carlsbad is seeking a Security Supervisor to lead daily security operations across the resort, protecting guests, staff and property while delivering exceptional experiences. This on-site, full-time role reports to the Security Operations Manager and includes rotating responsibilities as Security Duty Manager.
You will supervise a large security team, coordinate incidents, support investigations, manage incident and injury reporting, and ensure a safe, welcoming
Qualifications
- Previous leadership experience in security, law enforcement, military, hospitality, entertainment, or related fields.
- Must possess a valid California Guard Card or Proprietary Private Security Officer (PSO) Guard Card
- CCTV monitoring and surveillance experience is needed
- Experience supervising teams in a fast-paced environment
- Strong investigative and incident management skills
- Experience preparing reports and documentation
- Ability to remain calm and make decisions under pressure
Responsibilities
- Lead daily security operations across the Resort.
- Supervise security personnel and maintain patrol coverage.
- Oversee guest and employee screening checkpoints.
- Support Park Dispatch Center operations.
- Monitor CCTV and security systems; oversee incident and injury reports.
- Manage Lost & Found processing and documentation.
- Support execution of the Resort Emergency Action Plan.
- Perform additional duties assigned by leadership.
Skills
Tools
Job description
On-Site Role Leadership Opportunity Full-Time Must be 18+ years old for the role Must be weekday, weekend and holiday availability required Must be available for rotating schedules
As a Security Supervisor, you'll lead daily security operations across LEGOLAND California Resort, helping ensure the safety of our guests, employees, and property while delivering exceptional guest experiences.
Reporting to the Security Operations Manager, you'll oversee a large security team, coordinate incident response, support investigations, and maintain a strong security presence throughout the Resort. You'll also serve as the Security Duty Manager on a rotating basis, providing operational leadership during emergencies and after-hours operations.
- Supervise security personnel across the Resort.
- Maintain patrol coverage and access control.
- Oversee guest and employee screening checkpoints.
- Support Park Dispatch Center operations.
- Monitor CCTV and security systems.
- Ensure completion of detailed incident and injury reports.
- Manage Lost & Found processing and documentation.
- Support execution of the Resort Emergency Action Plan.
- Perform additional duties assigned by leadership.
- Medical emergencies
- Lost children
- Theft and vandalism
- Intoxicated or disorderly guests
- Fire alarms
- Traffic collisions
- Lost & found matters
- Guest and employee safety concerns
- Assist with evacuations and emergency procedures.
- Deploy security personnel during incidents.
- Maintain crowd control and secure perimeters.
- Coordinate with operations teams and emergency responders.
- Serve as Security Duty Manager on assigned shifts.
- Review incident reports for accuracy and timeliness.
- Conduct preliminary investigations.
- Gather statements and review CCTV footage.
- Identify trends and recurring issues.
- Escalate findings to leadership when appropriate.
- Lead, coach, and motivate security personnel.
- Maintain staffing and operational coverage.
- Support onboarding and ongoing training.
- Reinforce professional appearance and conduct standards.
- Mentor front-line supervisors and shift leaders.
- Maintain a visible, professional, and approachable presence.
- Assist with guest issues and policy enforcement.
- Coach team members on communication and de‑escalation.
- Partner with Resort departments to resolve concerns efficiently.
- Champion a Guest Obsessed culture.
- Manage schedules and daily deployment plans.
- Ensure appropriate staffing coverage.
- Monitor radios, PPE, uniforms, vehicles, and equipment.
- Support department resource planning and cost‑control efforts.
- Oversee security operations at:
- LEGOLAND Park
- Hotels
- Water Park
- SEA LIFE Aquarium
- Bag Check Areas
- Additional assigned locations
- Enforce Merlin Health, Safety, and Security standards.
- Identify and report hazards.
- Support safety investigations.
- Coordinate with Health & Safety partners on escalated concerns.
- Previous leadership experience in security, law enforcement, military, hospitality, entertainment, or related fields
- Must possess a valid California Guard Card or Proprietary Private Security Officer (PSO) Guard Card
- CCTV monitoring and surveillance experience is needed
- Experience supervising teams in a fast‑paced environment
- Strong investigative and incident management skills
- Experience preparing reports and documentation
- Ability to remain calm and make decisions under pressure
- Strong leadership and team development abilities
- Excellent verbal and written communication skills
- Strong problem‑solving and decision‑making skills
- Experience with CCTV and access control systems
- Proficiency with Microsoft Office and reporting software
- Ability to drive a vehicle
- Knowledge of emergency response and security procedures
- Must be fully available on weekends
- Must be available on holidays
- Must be able to work days, evenings, overnights, weekends, and holidays as business needs require
Join a team that's committed to creating a safe, secure, and memorable experience for every guest. If you're a strong leader who thrives in a dynamic environment and enjoys developing high‑performing teams, we'd love to hear from you.
Physical Requirements: Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Lifts & Carries - Up to 10 pounds, Frequency - Constantly (67 - 100%) Lifts & Carries - 11 - 24 pounds, Frequency - Constantly (67 - 100%) Lifts & Carries - 25 - 34 pounds, Frequency - Frequently (34 - 66%) Lifts & Carries - 35 - 50 pounds, Frequency - Frequently (34 - 66%) Lifts & Carries - 51 - 74 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - 75 - 100 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - Over 100 pounds, Frequency - None (0%) Lifts Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 51 - 74 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 75 - 100 pounds, Frequency - None (0%) Lifts Overhead - Over 100 pounds, Frequency - None (0%) Twisting - Frequently (34 - 66%) Bending - Frequently (34 - 66%) Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%) Pulling - Up to 10 pounds, Frequency - Frequently (34 - 66%) Pulling - 11 - 24 pounds, Frequency - Frequently (34 - 66%) Pulling - 25 - 34 pounds, Frequency - Frequently (34 - 66%) Pulling - 35 - 50 pounds, Frequency - Frequently (34 - 66%) Pulling - 51 - 74 pounds, Frequency - Occasionally (1 - 33%) Pulling - 75 - 100 pounds, Frequency - Occasionally (1 - 33%) Pulling - Over 100 pounds, Frequency - Occasionally (1 - 33%) Wrist Deviation (Side to Side) - Frequently (34 - 66%) Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) Reaching - Frequently (34 - 66%) Grasping - Simple: < 50 pounds Manual Dexterity/Strength - Gross motor, moderate - heavy strength Manual Dexterity/Strength - Fine motor, light - moderate strength Pushing - Up to 10 pounds, Frequency - Constantly (67 - 100%) Pushing - 11 - 24 pounds, Frequency - Constantly (67 - 100%) Pushing - 25 - 34 pounds, Frequency - Frequently (34 - 66%) Pushing - 35 - 50 pounds, Frequency - Frequently (34 - 66%) Pushing - 51 - 74 pounds, Frequency - Frequently (34 - 66%) Pushing - 75 - 100 pounds, Frequency - Occasionally (1 - 33%) Pushing - Over 100 pounds, Frequency - None (0%) Visual Requirements: Close eye work (small figures) - Not applicable Color discrimination Minimal color discrimination - Not applicable Normal color discrimination Other: Depth perception, distance vision, ability to focus Hearing Requirements: Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions: Temperature - Between 16 and 95 degrees Crawl Space/Cramped Postion - Exposed < 1 hour per day Personal Protective Equipment (e.g. Respiratory Mask, etc.) - None (0%) Driving - Occasionally (1 - 33%) Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally(1 - 33%) Other:(Specify any other requirements or restrictions that should be considered) The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- Excellent health care options (medical, dental, and vision that encourage preventative care).
- Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
- Merlin Magic Pass for friends and family to enjoy the parks & attractions
- Recognition Programs and Rewards
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
Compensation between USD $30.00/Hr.-USD $30.00/Hr.
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