Legends Server

Downstream Casino Resort; Quapaw (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

Downstream Casino Resort in Quapaw, OK is seeking a friendly server to provide excellent dining service. You will greet guests, take orders, serve food and beverages, and ensure a smooth dining experience in a fast-paced casino setting.

Responsibilities include attending tables, refilling drinks, clearing plates, and maintaining professional conduct. Candidates should be 18+, capable of lifting trays, and able to work nights, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• Able to carry and balance service tray.
• Legible handwriting.
• Prior food server experience preferred.
• Must be able to read, write, speak, and understand English.
• Must be able to deal effectively with customers and employees.
• Must be able to obtain a valid gaming license.
• Work nights, weekends and holidays.

Responsibilities

• Greets guests at assigned tables and ensures each guest needs are met.
• Returns to each assigned table periodically to ascertain whether additional items are desired.
• As guests have completed each course, clear empty plates.
• Serves food and beverages to guests where appropriate.
• Ushers guests to their tables
• Adhere to regulatory, departmental, and company policies.
• Refills, water, coffee, and other drinks upon request.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
• Outstanding example of and a credit to Downstream Casino Resort

Skills

Customer service

English proficiency

Team player

Communication skills

Job description

JOB SUMMARY

Provide friendly, excellent service to every customer who dines in the assigned restaurant and take the customers with their food and beverage orders. All functions will be performed within the guidelines of the Downstream Casino Resort policies and procedures, Internal Control Standards, and objectives.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Greets guests at assigned tables and ensures each guest needs are met.
• Returns to each assigned table periodically to ascertain whether additional items are desired.
• As guests have completed each course, clear empty plates.
• Serves food and beverages to guests where appropriate.
• Ushers’ guests to their tables
• Adhere to regulatory, departmental, and company policies in an ethical manner.
• Refills, water, coffee, and other drinks upon request of guests
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
• Outstanding example of and a credit to Downstream Casino Resort

QUALIFICATIONS/REQUIREMENTS

• Must be at least 18 years old or older upon employment.
• Able to carry and balance service tray.
• Legible handwriting
• Prior food server experience preferred.
• Basic knowledge of menu prices and composition of food and beverage menu items, daily specials, and proper placing procedures
• Team player
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Must be able to deal effectively and interact well with customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Applicants must be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

• Respond to visual and oral cues.
• Operate in mentally and physically stressful situations.
• Must be able to maneuver from restaurant to kitchen area and back to restaurant bringing customers their food and beverage orders during the entire shift.
• Able to lift trays with food above shoulder level.
• Able to tolerate areas containing secondary smoke.
• Must have the physical ability to work in extreme weather as well as the ability to lift 80 lbs., to squat, stand or bend repeatedly.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.