Legal Support Supervisor

CTW Ashurst Perkins Coie US LLP - CW; Seattle (WA); On-site; USD 98,000 - 149,000; Full time

Benefits offered by this job

annual discretionary bonus

401(k) plan

medical insurance

dental insurance

vision insurance

accrued paid time off plan starting at

personal medical and parental leave

up to ten paid holidays

family care benefits

Job summary

Ashurst Perkins Coie US LLP is seeking a Legal Support Supervisor to lead and develop Legal Practice Assistants, Legal Executive Assistants, and Legal Support Assistants across Seattle, Bellevue, and Boise. You’ll ensure efficient, accurate, high‑quality support for attorneys and clients while coordinating HR, training, and operations.

Ideal candidates have 5+ years in legal support, law firm experience, and strong leadership and communication skills.

Qualifications

• Five-plus years of experience in legal support or timekeeper role.
• Law firm experience required.
• Strong leadership, problem-solving, organizational, and communication skills.
• Ability to manage competing priorities, workflows, and resources.
• Proactive approach to technology, process improvement, and client service.
• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• Lead, coach, and develop legal support professionals while balancing workloads and optimizing office workflow.
• Partner with attorneys and firm leadership to ensure effective support, attorney assignments, and high-quality work product.
• Manage staffing, hiring, onboarding, performance evaluations, employee concerns, timekeeping, absences, and departures.
• Develop and deliver training programs covering legal processes, firm procedures, technology, and AI tools.
• Identify training needs, address skill gaps, and support ongoing professional development.
• Monitor ServiceNow workflows, operational processes, and resource allocation to improve efficiency and service delivery.
• Collaborate with HR, Shared Services, practice groups, and firm leadership on staffing, compliance, performance, and operational needs.
• Identify and elevate workflow or performance issues affecting client service, productivity, or team morale.
• Communicate and implement firm policies, procedures, and best practices.

Skills

Leadership

Communication

Organizational skills

Problem solving

Time management

Prioritization

Supervisory experience

Education

Bachelor's degree or equivalent

Job description

Job Description: Legal Support Supervisor Lead Legal Support. Drive Exceptional Client Service. At Ashurst Perkins Coie US LLP, our people and technology are essential to delivering outstanding client service. We’re seeking a Legal Support Supervisor to lead and develop Legal Practice Assistants, Legal Executive Assistants, and Legal Support Assistants in multiple offices to ensure efficient, accurate, and high-quality support for attorneys and clients. This role combines team leadership, HR administration, training and development, workflow optimization, and operational coordination to deliver consistent, value-added legal support. The position supervises LPAs supporting the Seattle transactional practice group and the Bellevue and Boise offices, requiring regular travel between locations.

What You’ll Do

• Lead, coach, and develop legal support professionals while balancing workloads and optimizing office workflow.
• Partner with attorneys and firm leadership to ensure effective support, attorney assignments, and high-quality work product.
• Manage staffing, hiring, onboarding, performance evaluations, employee concerns, timekeeping, absences, and departures.
• Develop and deliver training programs covering legal processes, firm procedures, technology, and AI tools.
• Identify training needs, address skill gaps, and support ongoing professional development.
• Monitor ServiceNow workflows, operational processes, and resource allocation to improve efficiency and service delivery.
• Collaborate with HR, Shared Services, practice groups, and firm leadership on staffing, compliance, performance, and operational needs.
• Identify and elevate workflow or performance issues affecting client service, productivity, or team morale.
• Communicate and implement firm policies, procedures, and best practices.

What You’ll Bring

• Five-plus years of experience in legal support or timekeeper role.
• Law firm experience required.
• Strong leadership, problem-solving, organizational, and communication skills.
• Ability to manage competing priorities, workflows, and resources.
• Proactive approach to technology, process improvement, and client service.
• Bachelor’s degree or equivalent experience preferred.

Preferred Qualifications

• At least one year of direct supervisory experience.
• Experience supervising legal support professionals.
• Experience with ServiceNow, Workday, or similar systems.
• Experience developing, training and implementing technology or AI solutions.
• Experience with workforce planning, process improvement, and operational reporting.

Why Join Ashurst Perkins Coie?

Join a collaborative legal support team where you can lead and develop people, improve workflows, and drive innovation through technology and AI. This role offers the opportunity to directly influence attorney support, client service, and the firm’s continued operational excellence.

• annual discretionary bonus
• 401(k) plan
• medical insurance
• dental insurance
• vision insurance
• accrued paid time off plan starting at 20 days annually
• personal medical and parental leave
• up to ten paid holidays
• family care benefits

Washington State compensation range: $98,350 to $149,480 annually #LI-Hybrid

Ashurst Perkins Coie US LLP and/or its affiliates are Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities and termination.