Legal Support Assistant I/II - Call Center (Spanish Bilingual)
County of Riverside
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Job summary
Riverside County District Attorney's Office is seeking a bilingual Legal Support Assistant I/II to support the call center in Riverside. The role involves clerical duties, processing legal documents, and maintaining confidentiality while interacting with the public, attorneys, and courts.
Candidates should have Spanish bilingual proficiency and relevant clerical experience; training and daily office operations will require accuracy and discretion in handling legal records and schedules.
Qualifications
- Spanish bilingual proficiency is required.
- One year of clerical experience for Level I, or two years for Level II with substitution options.
- Proof of education must be uploaded at the time of application.
Responsibilities
- Serve as clerical support to attorneys and County staff; schedule appointments and screen callers.
- Maintain files of correspondence and legal documents; file papers with the courts and update case calendars.
- Type legal documents from drafts or dictation and prepare case files for the attorney's review.
- Process, track, and organize legal documents through courts and other offices.
Skills
Education
Tools
Job description
For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.
The Riverside County District Attorney's Office is seeking to fill a Legal Support Assistant I/II (Spanish Bilingual) vacancy to support the Call Center located in Riverside.
As a Legal Support Assistant I/II, the incumbent will perform a wide variety of specialized and responsible clerical work involving the continual use of legal terminology and procedures; assists in processing and tracking a wide variety of legal documents, records and correspondence; and performs other related duties as required.
Spanish bilingual proficiency is required for this position. Additionally, the department seeks candidates with call center experience in a law enforcement agency, such as a police department, probation department, sheriff’s office, district attorney’s office, or public defender’s office.
This is a full-time, in-office position with a 5/40 work schedule. The schedule is subject to change based on operational needs. See Schedule, Overtime, Standby/On-Call, and Travel Obligations under APPLICATION INFORMATION for details.
$20.94 - $34.90 Hourly
$23.41 - $40.21 Hourly
$3,630.07 - $6,049.76 Monthly
$4,057.99 - $6,970.55 Monthly
$43,560.82 - $72,597.17 Annually
$48,695.92 - $83,646.64 Annually
The level at which the position will be filled is at the department's discretion and based on candidate qualifications.
The District Attorney of Riverside County, as the public prosecutor acting on behalf of the People, vigorously enforces the law, pursues the truth, protects those victimized by crime, exonerates the innocent, and safeguards the rights of all to ensure that justice is done on behalf of our community. The office’s staff of over 700 is comprised of prosecuting attorneys, sworn investigators, victim-witness advocates, paralegals, investigative technicians, forensic analysts, and a wide range of information technology and supporting staff all committed to excellence and integrity in public service. We are, and we seek to maintain, a diverse workforce to match a diverse county.
- Serve as clerical support to attorneys and other County staff; schedule appointments, screen callers, and initiate reply to routine correspondence.
- Maintain files of correspondence and legal documents including a cross-reference index file; file legal papers with the proper courts; enter record of hearings, record pleas, trials, convictions, acquittals, sentences, judgments, orders, and other dispositions of cases.
- Complete documents for case files by extracting complete and accurate information from a variety of sources, obtaining necessary signatures and attaching required addenda; review and verify file documents to ensure that receipt and filing with appropriate court or parties is done within statutory time limits.
- Review and route calls from the public and/or in person and provide information with discretion and in accordance with established policies of confidentiality; make inquiries of individuals presenting documents or requesting documents to determine adherence to special legal requirements; contact by phone, automated system or in person, judges, attorneys, court clerks, witnesses, medical representatives, and other County departments or government agencies in order to obtain or confirm information for case files or to arrange medical appointments, depositions or hearings; prepare case files and maintain case status records, including the posting of court actions and court dates to calendars.
- Perform general office duties (e.g., filing, opening and distributing mail, maintaining logs, keeping statistics, and preparing reports); utilize a variety of computer systems; may interpret legal, procedural or department prerequisites from the record to the public, law enforcement agencies and/or attorneys.
- Type from drafts, rough notes, verbal instructions, or taped dictation a variety of correspondence and legal documents, including interviews, proceedings, ordinances, contracts, agreements, orders, motions, complaints, warrants, subpoenas, commitments, decisions, investigation requests, affidavits, briefs, jury instructions, dismissal sheets, reports, appeals, writs, petitions for hearings, and other legal documents; may receive payments, issue receipts, turn in money, and file fee receipts with the court.
- Process, obtain or track legal documents through the courts and/or other offices for the attorneys' case building process.
- Compile a variety of reports locating sources of information and determining proper format for finished reports; complete legal papers and documents for which general forms are available.
- Serve as secretarial and clerical support to attorneys and other County staff; schedule appointments, screen callers and initiate reply to routine correspondence.
- Provide the more responsible and authoritative information to law enforcement officers, attorneys, officers of the court, other staff, agencies, or the general public; train lower-level staff; interpret legal, procedural or department requisites from the record to the public, law enforcement agencies and/or attorneys; contact by phone, automated system or in person, judges, attorneys, court clerks, witnesses, medical representatives, and other County departments or government agencies in order to obtain or confirm information for case files, or to arrange medical appointments, depositions or hearings; prepare case files and maintain case status records including the posting of court actions and court dates to calendars.
- Maintain files of correspondence and legal documents, including a cross-reference index file; file legal papers with the proper courts; enter record of hearings in calendar; record pleas, trials, convictions, acquittals, sentences, judgments, orders, and other dispositions of cases.
- Type from drafts, rough notes, verbal instructions, or taped dictation a variety of correspondence and legal documents, including interviews, opinions, proceedings, ordinances, contracts, agreements, orders, motions, points and authorities, complaints, warrants, subpoenas, commitments, indictments, decisions, investigation requests, extraditions, affidavits, briefs, jury instructions, dismissal sheets, reports, appeals, writs, petitions for hearings, and other civil and criminal legal documents; may receive payments, issue receipts, turn in money and file fee receipts with the court.
- Prepare and process materials involving the use of complex source material and a thorough familiarity with the policies, procedures, legal terminology, and various applicable laws in order to obtain the necessary data; compare dictated legal references with actual reference materials to ensure that citations are accurate.
- Compile a variety of reports, locating sources of information and determining proper format for finished reports; convert general information into proper legal form; compose legal papers and complete legal documents for which general forms are available.
Graduation from high school or equivalent (e.g., GED, high school proficiency certificate).
One year of clerical experience. (The clerical experience may be substituted with the completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, business education, or a closely related field, OR with completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education or a closely related field. *Proof of education must be uploaded at the time of application.*)
Graduation from high school or equivalent (e.g., GED, high school proficiency certificate).
Two years of clerical experience, including one year in specialized legal services, preparing and processing a variety of legal documents in a legal environment. (The non-specialized clerical experience may be substituted with the completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, business education, or a closely related field, OR with completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education or a closely related field. *Proof of education must be uploaded at the time of application.*)
Graduation from high school or equivalent (e.g., GED, high school proficiency certificate).
One year as a Legal Support Assistant I with the County of Riverside.
Spanish bilingual proficiency is required.
Applicants will be required to take and pass an online, unproctored Spanish bilingual assessment. It is important that the instructions provided in the email are followed exactly. The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment. The County does not provide test scores to applicants.
Skill to type 40 words per minute may be required based on assignment.
Possession of a valid California Driver's License.
Modern office practices and procedures, including preparing correspondence and reports, filing and operating standard office equipment; current English usage in business contexts; statistical and fiscal recordkeeping principles and application; proper telephone techniques and basic computer skills.
Perform general clerical work and learn specific operations of the office; learn legal terminology, codes, forms, documents, and the chronology of legal actions and deadlines required in the preparation, processing and tracking of documentation for attorneys' case files; review legal documents and records for correctness of form, sufficiency of information and conformance with prescribed legal requirements; exercise good judgment and initiative in the performance of legal clerical work and carry out a variety of clerical activities related to assignments; communicate, verbally and in writing, to concisely obtain, record and relay information, explain procedures, forms, and processes with tact and courtesy to the general public, attorneys and law enforcement officers; establish and maintain cooperative relationships with the public and explain to concerned parties the basic procedures of the judicial process as they relate to a variety of legal documents; spell correctly, construct grammatical sentences and make mathematical computations.
Legal terminology and legal clerical procedures, processes and the full range of standard legal documentation appropriate to the area of law supported by the position; legal procedures and practices involved in composing, processing, and filing legal documents and reports; standard legal references and their content; business English; proper formats for preparing correspondence, reports and a wide variety of legal documents; statistical and fiscal recordkeeping principles and application; proper telephone techniques; operating principles and application of modern office equipment, including word processing,
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