Legal Senior Onsite Service Specialist

Ricoh Company, Ltd.; Bellevue (WA); Presencial; USD 25.000 - 37.000; Jornada completa

Descripción de la vacante

Ricoh Company, Ltd. in Bellevue, WA seeks a Legal Senior Onsite Service Specialist to deliver high-quality client support in a legal services environment.

You will manage inquiries, coordinate service calls, troubleshoot equipment, and ensure secure handling of confidential documents and billing logs. Responsibilities include assisting with office logistics, room setups, and light maintenance, while upholding strong safety standards.

Formación

• High school diploma or GED with at least 1 year of relevant experience.
• Proficiency in MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Responsabilidades

• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
• Collaborate with team members to ensure smooth delivery of completed jobs and support building functions.
• Assist with meeting room setups, light maintenance, and reception duties as needed.
• Maintain safety standards and adhere to protocols while handling equipment and materials.
• Handle confidential time-sensitive documents and maintain billing logs.
• Distribute mail and supplies and deliver completed reproduction work to designated areas.
• Perform scanning, file conversion, and encryption tasks; batch printing with Adobe Acrobat Pro.
• Conduct daily quality checks on copiers and respond to errors.
• Maintain service logs and organize copier areas and meeting rooms.
• Assist with office moves and light maintenance; occasional overtime may be required.

Conocimientos

Strong communication skills

Customer service focus

Independent work capability

Problem-solving

Educación

High school diploma or GED

Herramientas

MS Office Suite

Copier equipment knowledge

Descripción del empleo

Pay Range: $18.22 - $27.07

Legal Senior Onsite Service Specialist

Legal Environment Responsibilities:

• Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
• Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
• As part of a legal services environment, it is essential that we uphold a high standard of professionalism and office etiquette.
• Assist with scheduling needed equipment, labor, and supplies for offsite trials.

General Responsibilities

• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Provide essential equipment troubleshooting and **escalate** technical issues promptly for resolution.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
• Handle time-sensitive documents that are confidential in nature.
• Maintain logs for billing and reporting.
• Distribute incoming mail and packages, office supplies, and fax transmissions.
• Deliver completed reproduction work to designated delivery areas.
• Perform scanning, file conversion, file naming, and encryption tasks.
• Perform batch printing using Adobe Acrobat Pro.
• Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
• Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.
• Assist facilities with box moves, office moves, and light maintenance duties.
• Perform occasional cleaning duties and may require periodic overtime.

Qualifications Must Have:

• High school diploma or GED, coupled with a minimum of one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Qualifications Nice to Have:

• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.

Knowledge, Skills, and Abilities:

• Working knowledge of copier and related equipment preferred.
• Knowledge of shipping/receiving procedures and basic electronics preferred.
• Ability to work independently and flexibly to complete projects.
• Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.
• Excellent customer relations and verbal communication skills.

Working Conditions, Mental and Physical Demands:

• Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
• Dealing with tight deadlines and quick turnaround times imposes high stress levels.
• Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing.
• Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.