Legal Senior Onsite Service Specialist

Ricoh Americas Holdings; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

Ricoh Americas Holdings seeks a Legal Senior Onsite Service Specialist to provide direct hands-on support in a legal office setting. Responsibilities include copy, production, scanning, mail/shipping, and conference room coordination, with professional interaction across attorneys and staff.

The role requires excellent customer service, strong communication, and familiarity with legal document workflows and related software; some overtime may be required.

Qualifications

• Requires high school diploma or GED.
• 1-2 years of related work experience.
• Minimum 2 years' experience in legal industry preferred.

Responsibilities

• Provide direct hands-on support in a legal office environment, including copy, production, scanning, mail, and shipping.
• Interact with senior attorneys, partners, clients, and staff with professional communication.
• Manage scheduling, conference room setup, and reception backup; support facilities and light maintenance as needed.

Skills

Customer service

Communication

Interpersonal skills

Presentation skills

Education

High school diploma or GED

Tools

Copitrak/Equitrac

Job description

$18.22 - $21.00 per hour

Legal Senior Onsite Service Specialist

POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager, Site Supervisor, or an Assistant Site Manager.

Job Duties and Responsibilities

LEGAL ENVIRONMENT JOB RESPONSIBILITIES

• Possess the legal background to understandclient matter work flow, such as:
• Charge back to firm and/or clients for work, supplies, hours, etc.
• Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).
• Familiar with legal records management processes.
• Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.
• Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).

OTHER DUTIES AND RESPONSIBILITIES

• Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners.
• Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism.
• Runs all copier equipment including high volume copy machines, fax services, postage meter, and personal computer.
• Performs tasks and utilizes equipment such as: paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, and electric stapler.
• Handles time sensitive documents that are confidential in nature.
• Works to provide quality and accurate reproduction, scanning, or project work.
• Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task.
• Provide imbedded support to specific floors or integrated practice groups.
• Assist with coordinating projects that will be completed off site.
• Maintains logs for billing and assists in calculating charges for work or jobs performed.
• Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies.
• Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions.
• Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location.
• Deliveries and pickups may require travel between offices or another office location.
• Performs duties related to the shipping and receiving of materials and packages.
• Performs filing duties in conjunction with specific customer requests, which may include purging' and archiving old documents.
• Performs duties of scanning, file conversion, file naming, and encryption.
• Performs FTP (File Transfer Protocol) between computers and files for printing.
• Manage TOC (Table of Contents) first page of electronic file.
• Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search.
• Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro.
• Performs daily quality checks on convenience copiers to ensure proper functionality.
• Responds to errors or troubled copy machines. Also works to clear paper jams.
• Maintains daily meter and service logs.
• Stocks and organizes convenience copier areas.
• Straightens, organizes, and manages firm conference and meeting rooms.
• Assists facilities with box moves, office moves, and occupant moves.
• Assists facilities with light maintenance duties.
• May perform occasional cleaning duties.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

• Requires high school diploma or GED and 1-2 years of related work experience.
• Minimum of 2 years' experience in legal industry is preferred.
• Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills.
• May require a violation free, valid driver's license and minimum levels of auto insurance coverage per RICOH Policy.

KNOWLEDGE, Skills And Abilities

• Working knowledge of copier and other related equipment and repair is preferred.
• Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow
• Requires knowledge and understanding of shipping/receiving procedures.
• Basis electronics knowledge is preferred.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
• Possesses excellent customer relations skills and excellent verbal communication skills.

Working Conditions, MENTAL aND PHYSICAL DEMANDS

• Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.
• Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.
• Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.
• Dealing with tight deadlines and quick turnaround times imposes high stress levels.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.