Legal Project Supervisor – eDiscovery & Call Center Lead

CACI International Inc; Washington (District of Columbia); Hybrid; USD 78,700 - 165,200; Full time

Job summary

CACI International Inc in Washington, DC is seeking a Project Supervisor-Legal Administration to manage a team of paralegals and document management staff supporting a high-profile civil matter. You will lead call center operations, train staff, supervise performance, and coordinate with DOJ case teams on schedules and deliverables.

The role offers hybrid work from DC, opportunities for eDiscovery and Relativity/ACEDS training, and a pathway for professional growth within a mission-driven

Qualifications

• Bachelor's Degree or equivalent experience with 5+ years in litigation support.
• 2+ years in major litigation support projects with supervisory experience.
• Excellent customer service and communication skills.
• Experience in litigation support and eDiscovery processes.
• Familiarity with Government data processing environments (PC and virtual).
• Strong writing and verbal communication skills.
• Experience writing processes and SOPs.

Responsibilities

• Train and supervise call center staff.
• Lead weekly staff meetings and guide staff on difficult calls.
• Monitor claimant calls and provide QA feedback.
• Provide daily updates to leadership on call center matters.
• Handle escalated calls directly with claimants.
• Coordinate with DOJ and COR, case managers, and attorneys.
• Oversee administrative duties and staff attendance.

Skills

Customer service

Written communication

Oral communication

Litigation support knowledge

Project management

Leadership

Education

Bachelor's Degree or equivalent

Paralegal Certificate (Desirable)

Tools

Relativity eDiscovery

ACEDS certification

Paralegal tools

Job description

CACI International Inc in Washington, DC is seeking a Project Supervisor-Legal Administration to manage a team of paralegals and document management staff supporting a high-profile civil matter. You will lead call center operations, train staff, supervise performance, and coordinate with DOJ case teams on schedules and deliverables.

The role offers hybrid work from DC, opportunities for eDiscovery and Relativity/ACEDS training, and a pathway for professional growth within a mission-driven